Account Manager, Customer Service - Calgary Stampeders

Résumé du poste

The Account Manager is responsible for managing Season Ticket Member relationships, resolving customer inquiries, and driving ticket sales revenue. They will also oversee ticket office operations during home games and maintain accurate client data within the CRM system.

Détails du poste

At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we’d love to sign you to a player's contract! THE POSITION The Account Manager Customer Service is primarily responsible for responding to all customer service inquiries and concerns, while ensuring satisfaction of clients is first priority. Manage and renew assigned group of Season Ticket Members. Provide administrative support by managing all season ticket/game packs; performing outbound calls to selected client group and maintain a positive relationship with all clients. KEY ACCOUNTABILITIES * Address and resolve all customer service questions, requests, concerns, and feedback within a 24-business hour timeframe. * Manage inbound customer service emails and calls efficiently, responding promptly by leveraging FAQs and applying strong problem-solving skills. * Cultivate and maintain positive relationships with assigned Season Ticket Members through various channels, including outbound calls, face-to-face interactions at games and Season Ticket Member Events. * Lead the execution of the annual Season Ticket Member renewal campaign. * Conduct the specified number of touchpoints outlined by Service Management to maximize Season Ticket Member satisfaction and retention. * Utilize CRM tools to track and report the progress of relationships and touchpoint systems with Season Ticket Members, ensuring client profiles are consistently updated. * Attend a predetermined number of home games outside normal business hours, overseeing Ticket Office operations during these events. * Serve as a resource to all fans and season ticket members within McMahon Stadium. * Manage the collection of outstanding balances on Season Ticket Member accounts. * Actively promote and sell season tickets, renewals, group tickets, game packages, and single-event tickets for events at McMahon Stadium, while driving new business opportunities, upselling existing clients, and maximizing revenue through proactive inside sales activities * Provide tours of McMahon Stadium upon request. * Provide reception relief when required. * Actively participate in safety programs and follow policies; * All other duties as assigned. THE INDIVIDUAL The ideal individual will have the following background: * Post-secondary degree is considered an asset * Minimum 1-2 years of customer service experience; * Exceptional telephone manner, positive attitude; * The ability to multi-task and perform under pressure while meeting deadlines is crucial; * Ability to work independently or as part of a team with exceptional communication skills (both written and verbal); * Strong problem solving skills; * Intermediate to advanced skills using all Microsoft platforms is considered a strong asset. This position will remain open until 3:00pm Friday, September 4th, 2026. CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

Ce que vous ferez

The Account Manager is responsible for managing Season Ticket Member relationships, resolving customer inquiries, and driving ticket sales revenue. They will also oversee ticket office operations during home games and maintain accurate client data within the CRM system.

Exigences

The ideal candidate should have 1-2 years of customer service experience and strong communication skills. A post-secondary degree is considered an asset, along with proficiency in Microsoft platforms and the ability to work under pressure.

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Vente · Souhaitée
• Communication · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Problem-solving
• Communication
• CRM tools
• Sales
• Relationship management
• Administrative support
• Microsoft platforms
• Time management
• Multi-tasking
• Conflict resolution
• Inside Sales
• Outbound Calls
• Administrative Support
• Ability To Meet Deadlines
• Positivity
• Customer Relationship Management
• Customer Service
• Innovation
• Problem Solving
• Multitasking
• Operations
• Service Management
• Upselling

Domaines d’emploi

• Customer Service & Support
• Sports & Recreation
• Sales
• Administrative
• Customer Service Account Manager
• Commercial Sales Representatives
• First-Line Supervisors of Office and Administrative Support Workers