Concessions Short Order Cook - Seasonal - CZ

Join our team at the Wilder Institute's Calgary Zoo and grow your experience at one of the most unique sites in Calgary! The Wilder Institute's Calgary Zoo is seeking seasonal Concessions Short Order Cooks (SOC) who will be responsible for preparing and serving concession food items in a fast-paced, high-volume environment while maintaining food safety, quality, and service standards. Based on operational requirement and performance, SOCs may be asked to step into the role of Team Lead during their shifts. Our Purpose | We act for wildlife; saving species and inspiring people to join us. Our Core Values | Drive impact, nurture connection, cultivate hope, and be bold. Contract: * Start Date: Available start dates late October to early November * End Date: January 2027 What you will do: * Prepare salads, sandwiches, prep items into this area- Prepare, cook, and assemble concession food items (e.g., burgers, hot dogs, fries, pizza) in accordance with established recipes and portion standards * Demonstrate basic knife skills for food preparation. * Operate kitchen equipment, including grills, fryers, warmers, and ovens * Maintain cleanliness and organization of workstations in compliance with food safety and sanitation standards * Support efficient service during peak and event-driven periods * Monitor, restock, and rotate food products to ensure freshness and minimize food waste * Work corroboratively with kitchen and help with front-of-house teams to support overall operations * All other duties as assigned When acting as a Team Lead, SOCs will take on the following additional responsibilities of: * Shift Leadership & Staff Direction * Provide clear, concise direction to hourly staff regarding operational requirements and service expectations. * Delegate tasks effectively and monitor execution to ensure standards are consistently met. * Follow up on assigned duties to ensure accountability and completion. * Support crew members in maintaining adherence to cash handling, food safety, storage, and cleaning standards as appropriate * Operational Oversight * Ensure timely, friendly, and accurate service in assigned concession locations. * Monitor menu availability and assist in resolving service bottlenecks. * Direct customer flow to maintain efficiency during peak service periods. * Maintain high standards of cleanliness and organization throughout each shift. * Quality & Guest Experience * Ensure customer service exceeds applicable standards for quality, value, and cleanliness. * Address minor guest concerns and escalate significant issues to management promptly. * Promote a positive guest and team experience through leadership presence. * Communication & Reporting * Inform Concessions Management promptly of operational challenges, shortages, equipment issues, or matters of significance. * Complete daily shift report outlining service issues, equipment concerns, inventory shortages, and staff observations. * Maintain awareness of and adherence to Calgary Zoo operational standards and emergency procedures. * Compliance & Policy Adherence * Ensure all Zoo policies, procedures, and safety standards are followed by staff. * Support compliance with food safety regulations and internal operational standards. What you will bring: * At least 1 year of experience in preparing concessions-type or short order foods is preferred. * Food Safety Certificate is required * Responsible, productive, punctual and reliable with a strong work ethic * Superior customer service skills and time management in fast-paced environments * Ability to work as part of a team as well as unsupervised * Ability to work outdoors Working Conditions: * Standing during whole shift * Weekday, weekend, holiday and evening hours (during Zoolights) * Working in a variety of indoor and outdoor conditions (heat, sun, pollen, cold, smoke) * Pushing, pulling, lifting up to 30 lbs The Wilder Institute's Calgary Zoo is an outdoor facility and all staff working at the zoo must be comfortable working in a large variety of outdoor conditions. The Wilder Institute's Calgary Zoo follows the advice of Environment Canada when responding to temperature and air quality issues. What the Zoo Offers: * Discounts on food, beverage, and merchandise * Participation in the Staff Pass Benefit plan * A fun, rewarding work environment and the opportunity to work in a park full of wild animals Are you ready to join one of Canada’s leaders in wildlife conservation? If this position suits your skills, experience and personal attributes, we want to talk to you. Apply by doing the following: 1. Watch this video [https://www.youtube.com/watch?v=8J1VH1MBXm0] about the conservation work being done at the Wilder Institute/Calgary Zoo. (https://www.youtube.com/watch?v=8J1VH1MBXm0) 2. Submit your resume with an optional cover letter via our online application system. 3. Fill in the Application questions: * Confirm eligibility to work in Canada. * If hired, when would you be available to start? * What is your availability throughout the week? * This position requires carriable shift hours and includes weekend and holiday work. Are you able to commit to this type of flexible schedule? * Do you have any availability restrictions, upcoming time off, or other scheduling considerations we should know about? * Do you have Food Safety Certification? * If hired, what is your expected wage? Applicants must be legally entitled to work in Canada. If this position is a fit for you, we encourage you to apply with a resume and cover letter online by October 1, 2026. The Wilder Institute's Calgary Zoo strives to cultivate a workplace in which everyone feels welcome and empowered to bring their authentic selves to work. As a conservation organization, we respect and value the diversity of all life and come together as individuals and teammates to achieve the organization’s mission and vision. We recognize the value of diversity, equity, and inclusion, and work to advance our culture to ensure diverse viewpoints are heard and everyone has an equitable chance to succeed and thrive. This position is an existing vacancy within our organization. The Wilder Institute uses basic knockout questions in application to support screening; applications are otherwise assessed and selected by real humans. All candidates are thanked for their applications and advised that they will be contacted once applications have been reviewed and a final decision has been made. Include shift schedule

The Concessions Short Order Cook is responsible for preparing and serving food items while maintaining high standards of quality, safety, and cleanliness. When acting as a Team Lead, the role includes providing staff direction, monitoring operational efficiency, and ensuring a positive guest experience.

Candidates should have at least one year of experience in concessions or short order cooking and possess a valid Food Safety Certificate. The role requires the ability to work in a fast-paced environment, handle physical tasks, and maintain a flexible schedule including weekends and holidays.

• Discounts on food • Discounts on beverage • Discounts on merchandise • Staff pass benefit plan

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Salubrité alimentaireSouhaitée
• Manipulation d’argentSouhaitée
• Food preparationSouhaitée
• CommunicationSouhaitée
• SanitationSouhaitée
• Team LeadershipSouhaitée
• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Food preparation
• Short order cooking
• Knife skills
• Kitchen equipment operation
• Food safety
• Sanitation
• Customer service
• Team leadership
• Inventory management
• Cash handling
• Time management
• Communication
• Problem solving
• Operational oversight
• Cash Handling
• Food Safety Certification
• Accountability
• Wildlife Conservation
• Deep Fryers
• Strong Work Ethic
• Service Standards
• Management
• Cleanliness
• Customer Service
• Emergency Procedures
• Event-Driven Programming
• Food Safety And Sanitation
• Food Preparation
• Leadership
• Merchandising
• Operations
• Safety Standards
• Time Management
• Team Leadership
• Scheduling
• Customer Complaint Resolution
• Knife Skills

• Food & Beverage
• Hospitality
• Customer Service & Support
• Environmental & Sustainability
• Short Order Cook
• Cook
• Fast Food Preparers
• Cooks, Short Order

Formation minimale

Diplôme professionnel

Expérience minimale

1+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine