Collections Clerk FTC 2026-6945

Overview Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation. Our vision is to creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond. Why Should You Apply to CMH? Healthcare of Ontario Pension Plan (HOOPP) Group Benefits, including Health & Dental, for full time employees Employee & Family Assistance Program Career Development & Education Grant Wellness & Wellbeing Program Diversity, Equity & Inclusion Initiatives Come be part of our vision as CMH leads in innovation and compassion! To learn more about CMH, please visit our website at www.cmh.org. Job Description Salary $27.386 - $29.691 Schedule Monday - Friday Shift 8 hours This is a full-time contract expected to end after 12 months Primary duty will be the collection of outstanding and overdue accounts. Successful candidate will be required to handle all aspects of collection and positively represent the hospital in dealing with difficult clients. Required using various methods of doing skip traces, through the use of databases, search engines and established contacts in the community. Meeting with patient families, guarantors within the hospital. Collections will be for both local and out of country accounts. The successful candidate will be expected to make a high volume of outbound calls to clients each day. Be skilled in de-escalating upset callers. Dealing with payment plans under the direction of Manager. Will require knowledge of small claims courts, court proceedings, forms and fees for accounts that required legal action. Will work closely with Paralegal services as required. Candidate will request and interpret credit reports on clients, dealing with collection agencies and preparing collection reports. Meeting targets and find ways to collect outstanding accounts. Contribute to ensuring there is a safe environment for patients, staff and visitors. Posted hours do not constitute a guarantee that shifts will not be subject to change. Skills and Qualifications: Post secondary education in accounting preferred Minimum 5 years prior collection experience required Excellent data entry and keyboard skills Demonstrated ability to organize and prioritize duties Excellent interpersonal and communication skills required Proficient in MSWord, Excel, Outlook Prior experience with HRCM preferred Strong knowledge of Collection Agency Act preferred and interaction with them Prior Customer Service experience and negotiation skills required Previous OHIP/Accounts Receivable experience required High degree of accuracy and attention to detail Knowledge of Privacy Act required Demonstrated ability to attend work on a regular basis is required Posted hours do not constitute a guarantee that shifts will not be subject to change. As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada. The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH. CMH Inclusion Statement At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton. We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging. We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind. We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability. We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience. To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH. Mari Iromoto Executive Champion Diversity, Equity and Inclusion Melissa Duguid, Director of Human Resources We thank all those who apply, however only those selected for an interview will be contacted. Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values. Union SEIU Clerical – Full Time

The primary duty involves collecting outstanding and overdue accounts through high-volume outbound calls and community outreach. The role also requires managing payment plans, performing skip traces, and collaborating with legal services for accounts requiring court action.

Candidates must have at least 5 years of prior collection experience and possess strong data entry and communication skills. Post-secondary education in accounting is preferred, along with proficiency in MS Office and knowledge of relevant collection and privacy legislation.

• Healthcare of Ontario Pension Plan (HOOPP) • Group Benefits • Health & Dental • Employee & Family Assistance Program • Career Development & Education Grant • Wellness & Wellbeing Program • Diversity, Equity & Inclusion Initiatives

• Service à la clientèleSouhaitée
• Souci du détailSouhaitée
• Microsoft ExcelSouhaitée
• Saisie de donnéesSouhaitée
• Microsoft OutlookSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Collections
• Data entry
• Keyboard skills
• Interpersonal skills
• Communication skills
• MS Word
• Excel
• Outlook
• Customer service
• Negotiation
• Accounts receivable
• Attention to detail
• Skip tracing
• De-escalation
• Legal proceedings knowledge
• Diversity Equity And Inclusion Initiatives
• Outbound Calls
• Workplace Inclusivity
• Court Proceedings
• Compassion
• Text Retrieval Systems
• Patient-Centered Care
• Microsoft Excel
• Accounts Receivable
• Accounting
• Acute Care
• Artificial Intelligence
• Mental Health
• Decision Making
• Clerical Works
• Customer Service
• Communication
• Credit Reports
• Intensive Care Unit
• Data Entry
• Surgical Emergency
• Innovation
• Legislation
• MARI
• Microsoft Outlook
• Rehabilitation
• Prioritization
• Detail Oriented

• Finance & Accounting
• Healthcare
• Customer Service & Support
• Administrative
• Legal
• Collections Clerk
• Billing Clerk (General)
• Accounting and Bookkeeping Clerks
• Billing and Posting Clerks

Formation minimale

Maîtrise

Expérience minimale

5+ ans

Postuler avant le

20 août 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine