Guest Services Agent/ Night Audit

The successful candidate will play a highly visible and important role in ensuring the delivery of an exceptional guest experience. This position involves adeptly addressing and resolving guest issues while maintaining a proactive approach. Offering individualized attention, taking personal ownership, and fostering teamwork are key components in delivering outstanding guest service. Responsibilities: Offer individualized focus, assume personal accountability, and collaborate effectively to deliver exceptional guest service. Listens attentively, identifies solutions, and ensures resolution when addressing guest concerns. Handle incoming customer reservations and process them efficiently. Constantly assess and adapt current practices to perform a task better, faster, or more efficiently. Reviewing and balancing daily financial transactions Ensuring all revenue is posted efficiently and accurately. Complete daily reconciliations. Operate a cash register and all processes of payment All other duties as required. Qualifications: Experience in delivering superior customer service and interaction, managing customer complaints and input with a professional and empathetic approach. Strong communication and customer service skills. Strong attention to detail and accuracy. A positive attitude and strong work ethic Ability to work independently and prioritize tasks effectively. Flexibility to work shifts, including evenings, weekends, and holidays. Our benefits to support your success: Employee Canadvantage Rewards Program. Employee Discounts, including meal, room rates, and more! Educational Scholarships and financial assistance. Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws and more! About Canad Inns: Canad Inns is Manitoba's premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team. Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company. We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards. Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.

The candidate will manage guest services, process reservations, and resolve guest concerns while maintaining a professional demeanor. Additionally, they are responsible for performing daily financial reconciliations and ensuring accurate revenue posting.

Candidates must possess strong customer service and communication skills with a high level of attention to detail. The role requires the ability to work independently and maintain flexibility for shifts including evenings, weekends, and holidays.

• Employee Canadvantage Rewards Program • Employee Discounts • Meal discounts • Room rate discounts • Educational scholarships • Financial assistance • Employee events • Staff BBQs • Holiday parties • Sporting events • Contests • Prize draws

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Travail d’équipeSouhaitée
• Résolution de problèmesSouhaitée
• Souci du détailSouhaitée
• Manipulation d’argentSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Conflict resolution
• Financial reconciliation
• Cash handling
• Attention to detail
• Communication skills
• Problem solving
• Time management
• Teamwork
• Adaptability
• Night audit
• Reservation management
• Empathy
• Workplace Inclusivity
• Accountability
• Positivity
• Ethical Standards And Conduct
• Strong Work Ethic
• Cash Register
• Customer Service
• Communication
• Disabilities
• Hospitality Service
• Reservations
• Balancing (Ledger/Billing)
• Prioritization
• Customer Complaint Resolution
• Detail Oriented
• Honesty

• Hospitality
• Customer Service & Support
• Finance & Accounting
• Administrative
• Guest Service Agent/Night Auditor
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine