Customer Experience Associate (Precious Metals Analyst)

About the Role We’re looking for a full-time Customer Experience Associate (Precious Metals Analyst) to join our growing team at our Richmond Hill location (10355 Yonge St, Richmond Hill, ON L4C 3C1). This is a hands-on, customer-facing role where no two days are the same. You’ll be the face of our business—guiding customers through the process of buying or selling gold, silver, and other valuables. Don’t worry if you’re new to the industry—we provide full training to give you the knowledge and confidence to succeed. What You’ll Do * Deliver outstanding in-person and phone-based customer service * Evaluate jewelry and precious metals using our tools and training * Educate customers and provide transparent, accurate information * Maintain a clean, professional, and organized store environment * Support day-to-day operations and contribute to team success What You Bring * A passion for customer service and helping people * Strong communication and interpersonal skills * A sharp eye for detail and solid problem-solving abilities * Comfort with basic math and computer systems * A motivated, eager-to-learn mindset with a desire to grow What We Offer * $23/hour + performance-based customer service bonuses * Comprehensive medical and dental benefits * Paid, hands-on training in a unique and growing industry * Clear opportunities for advancement across Canada Gold locations * A supportive, team-oriented environment where your growth matters Schedule * Full-time, 8-hour shifts * Day shifts including weekdays and weekends Experience * Minimum 1 year of customer service experience required Why Join Canada Gold? This is more than a retail job—it’s an opportunity to build expertise in a specialized, high-value industry while developing real customer advisory skills. If you’re looking for a role where you can grow, learn, and make an impact every day, we’d love to meet you. Additional Information Vacancy Status This posting is for an existing vacancy Equal Opportunity Employer We are committed to fostering an inclusive workplace where everyone is treated with respect and dignity. We welcome applications from all qualified individuals and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of any characteristic protected by applicable federal, provincial, or territorial human rights legislation. Accessibility & Accommodation We are committed to providing an accessible and inclusive recruitment process. Accommodations are available upon request for candidates participating in all stages of the hiring process. If you require accommodation, please let us know and we will work with you to meet your needs. Privacy Personal information collected during the recruitment process will be used solely for recruitment and employment purposes and will be handled in accordance with applicable privacy legislation.

The associate will guide customers through buying and selling gold and silver while evaluating precious metals using specialized tools. They are also responsible for providing transparent information and maintaining a professional store environment.

Candidates must have at least one year of customer service experience and a strong aptitude for basic math and computer systems. A motivated mindset and a sharp eye for detail are essential for success in this role.

• Medical Benefits • Dental Benefits • Performance-based Bonuses • Paid Training

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Precious Metals Evaluation
• Communication
• Interpersonal Skills
• Attention To Detail
• Problem Solving
• Basic Math
• Computer Literacy

• Retail
• Customer Service & Support
• Finance & Accounting

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine