Clinical Support Staff

Reference ID: GNS757 Line of Business: Inpatient, Trafalgar Addiction Treatment Centres Location: Erin, ON (5483 Trafalgar Rd, Erin, ON N0B 1T0, Canada) Position Type: Casual (Scheduled), Permanent Hours: 8-24 Hours Per Week Vacancy Status: This Posting is for a New Role Compensation: $18.50 - $21.00 ABOUT THE POSITION: The Support Staff is someone who has an understanding of addiction and co-occurring disorders and is comfortable in dealing with residents in cases where they may need to help de-escalate and stabilize residents. A professional demeanor and the ability to communicate effectively with residents, family members, referents, and co-workers are required. The ability to maintain confidentiality of information is essential. YOUR DUTIES AND RESPONSIBILITIES: * Provides administrative support as needed to the front desk, admissions or discharge. * Provides day to day support to residents as needed (eg recreational activities). Responsible for being the eyes and ears of the clinical team while on property. * Responsible for assisting with programming on the weekend when clinical team is lean. * May assist with other areas including food service or security. * Communicate any new developments of residents with the clinical team. * Communicates on a regular basis with referents and other members of the resident’s recovery team. * Ensures the safety for the residents. Uses effective behavior management skills to de-escalate crisis situations and minimize harm to residents and other staff. * Maintain communications/contact with all clinical staff regarding resident issues, through exchanges of information, as appropriate via verbal, written and electronic communication. WHAT YOU’LL NEED TO HAVE: * Post Secondary where a degree or diploma in addictions would be considered an asset. * One to 3 years clinical experience ideally dealing with addiction/mental health, or Training in a related health field preferred. * Experience in working and being part of a team, ideally within a healthcare setting. * There is no history of alcohol or other drug misuse for a period of three years before employment and does not display evidence of misuse of alcohol or drugs while employed. * Must have the ability to be objective and empathetic while addressing the individual needs of the respective patients, referral sources and family members. * Must have the ability to provide support and de-escalation under stressful or crisis situations. Ability to problem-solve and to meet deadlines and establish and prioritize multiple tasks. * Must demonstrate ethical behavior and sound judgment that supports the Trafalgar standards of care. * Basic computer skills, beginner to intermediate experience with Microsoft Products and Outlook, experience with or willingness to learn to use an electronic medical record (FYI DB). Must be able to document insights and observations in clinical records in a concise and articulate manner. * Basic understanding of addiction/mental health and recovery philosophy * Must possess a high degree of professionalism and be able to keep information confidential and treat sensitive clinical information with the upmost discretion and respect ABOUT THE COMPANY Founded in 1995, Canadian Addiction Treatment Centres (CATC) operates three inpatient addiction treatment centres, a national network of more than 70 outpatient substance use disorder treatment clinics and specialty pharmacies in Canada. CATC delivers services in a supportive, compassionate, and judgment-free environment. We are committed to improving the lives of individuals affected by addiction through a multidisciplinary, evidence-based approach that prioritizes quality care and an exceptional patient experience. Our outpatient clinics provide walk-in support in person or virtually to enable community-based access to accredited treatment programs. Our CARE teams provide rapid access to a team of medical professionals, pharmacy services and wrap-around supports to engage patients through stabilization and treatment plans that enable patient success in achieving care goals. Our inpatient treatment centres provide structured, 24/7 medically supported care in a safe and therapeutic environment for individuals who require intensive stabilization and recovery support. Care is focused on building a strong foundation for long-term recovery through accredited, evidence-based programming. Our secure virtual counselling services make care more accessible through flexible, remote connections with qualified professionals. As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

The Clinical Support Staff provides administrative and day-to-day support to residents, including recreational activities and facility security. They act as the eyes and ears of the clinical team, ensuring resident safety and documenting observations in clinical records.

Candidates should have one to three years of clinical experience in addiction or mental health and possess strong de-escalation and communication skills. A post-secondary degree or diploma in addictions is considered an asset for this role.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Addiction support
• Crisis de-escalation
• Behavior management
• Administrative support
• Clinical documentation
• Patient stabilization
• Communication
• Confidentiality
• Microsoft Outlook
• Electronic medical records
• Teamwork
• Problem-solving
• Time management
• Empathy
• Professionalism
• Administrative Support
• Clinical Experience
• De-escalation Techniques
• Electronic Communication
• Behavior Management
• Ability To Meet Deadlines
• Willingness To Learn
• Ethical Standards And Conduct
• Treatment Planning
• Compassion
• Artificial Intelligence
• Mental Health
• Hospital Information Systems
• Computer Literacy
• Food Services
• Problem Solving
• Prioritization

• Healthcare
• Social Services
• Administrative
• Security & Safety
• Clinical Support Staff
• Clinical Coordinator
• Health Service Managers
• Medical and Health Services Managers

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

24 heures par semaine