Account Associate - International Business Development Group

Company Description Canadian Bank Note Company (CBN) is a leader and trusted provider of secure document and adjacent enterprise-level system solutions across the following domains: border security, civil identity, driver licence/identification and vehicle information, excise control, currency, lotteries and charitable gaming. Our Corporate Philosophy and 7 Core Principles shape and guide our corporate behaviours and underpin the sense of community you will experience at CBN. We seek long-term relationships with our employees and offer a competitive compensation package that includes health, medical and life insurance benefits and a defined contribution pension plan with company matching. Job Description Internal Job Title: Account Associate Job Type: Permanent, Full-Time Job Location: 18 Auriga Drive, Ottawa, ON Work Model: Hybrid Job Status: Existing Vacancy Position Summary As an Account Associate in our International Business Development team, you will support our Caribbean based business development activities in an administrative capacity, providing contract oversight and looking after the day-to-day requirements of you assigned customer accounts while also executing process related activities that support existing customers and enable the pursuit of new business. Please note: This is an entry level position within CBN's Business Development group. Responsibilities Customer Relationship Management Build strong working level relationships with our customers and provide top-notch customer service by addressing their inquiries expediently and effectively and escalating to appropriate internal stakeholders as required. Manage the sales inquiry, design brief, sales order, and delivery request processes for your assigned customers. Contract and Deliverable Management Maintain a tracking spreadsheet for all contract deliverables, monitor deliverable fulfillment, and accurately invoice customers against key deliverables and provide regular status reports. Inventory and Production Monitoring Monitor inventory levels, production, and delivery requirements to ensure that delivery schedules are on-track and pro-actively communicate any potential issues to the team. Business Development Support Participate in and contribute to monthly sales forecast reviews. Support new business pursuits by assisting with request for proposal (RFP) preparation, assembly, and delivery and monitor progress on relevant projects and change requests. Maintain business development directories and ensure they are up to date with all relevant contract, commercial, and financial information. Various other duties and responsibilities Qualifications Mandatory Requirements Legally eligible to work in Canada Fluency in English (speak, read, write) Able to obtain (in a timely manner) and maintain Government of Canada Secret (Level II) security clearance Ability to travel internationally approx. 2-6 weeks/year Minimum Qualifications College diploma in Business Administration (or related field) or equivalent additional years of relevant work experience Proficiency in MS O365 (Outlook, Teams, SharePoint, Word, Excel, PowerPoint) Interpersonal skills Organization/time management skills Self-directed Adaptable Preferred Qualifications Bachelor's degree in Business Administration (or related field) Fluency in French (speak, read, write) Professional work experience in sales, marketing, customer service or administrative capacity Additional Information Equal Opportunity Statement Our organization is committed to employment equity and diversity in the workplace. We actively encourage applications from women, Indigenous Peoples, persons with disabilities, members of visible minorities, and LGBTQ2+ individuals. We are dedicated to removing barriers and fostering an inclusive workplace that reflects society and we are committed to providing an accessible and inclusive recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the hiring process, please contact us at [email protected] so that appropriate arrangements can be made. AI Use in Recruitment Statement As part of our commitment to transparency and fairness in hiring, we disclose that artificial intelligence (AI) tools may be used at certain stages of our recruitment process. These tools assist in tasks such as resume screening, candidate matching, and interview scheduling. All AI-assisted decisions are subject to human oversight to ensure fairness, accuracy, and compliance with applicable laws. We are committed to the responsible, transparent, and accountable use of AI, in alignment with Ontario’s Responsible Use of Artificial Intelligence Directive and the requirements under the Working for Workers Four Act. This includes taking steps to mitigate bias, protect candidate privacy, and ensure that AI does not unfairly influence hiring outcomes. If you have questions or concerns about how AI is used in our hiring process, please contact us at [email protected] . Compensation: CAD 50000 - CAD 55000 - yearly

The Account Associate will support Caribbean-based business development activities by managing customer accounts, contract deliverables, and sales processes. They are also responsible for monitoring inventory and production schedules while assisting with RFP preparation and sales forecasting.

Candidates must have a college diploma in Business Administration or equivalent experience and be legally eligible to work in Canada. Proficiency in MS O365 and the ability to obtain a Government of Canada Secret (Level II) security clearance are mandatory.

• Health insurance • Medical insurance • Life insurance • Defined contribution pension plan • Company matching

• Gestion du tempsSouhaitée
• Microsoft ExcelSouhaitée
• CommunicationSouhaitée
• Microsoft WordSouhaitée
• Microsoft OutlookSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer relationship management
• Contract management
• Sales inquiry processing
• Inventory monitoring
• Production monitoring
• RFP preparation
• Business development support
• MS O365
• Outlook
• Teams
• SharePoint
• Word
• Excel
• PowerPoint
• Time management
• Communication
• Employment Equity
• Sales Forecasting
• Influencing Skills
• Workplace Inclusivity
• Influencing Without Authority
• Inventory Monitoring
• Self-Discipline
• Microsoft Teams
• Microsoft Excel
• Artificial Intelligence
• Business Development
• Customer Relationship Management
• Business Administration
• Management
• Spreadsheets
• Change Requests
• Customer Service
• Design Brief
• English Language
• Sales
• French Language
• Leadership
• Marketing
• International Business Development
• Interpersonal Communications
• Invoicing
• Microsoft Outlook
• Microsoft PowerPoint
• Request For Proposal
• Resume Screening
• Border Control
• Microsoft SharePoint
• Time Management
• Scheduling

• Sales
• Administrative
• Customer Service & Support
• Security & Safety
• Management & Leadership
• International Business Development Manager
• Business Development Specialist
• Commercial Sales Representatives
• Market Research Analysts and Marketing Specialists

Formation minimale

Diplôme collégial

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine