SUPERVISOR, HEARING CARE COUNSELLING - TORONTO

Résumé du poste

The Supervisor provides clinical and operational leadership to a provincially dispersed counselling team, ensuring services meet organizational and professional standards. Responsibilities include performance management, staff development, and monitoring program outcomes for Deaf and hard of hearing clients.

Détails du poste

Canadian Hearing Services (CHS) has an opening for a Supervisor, Hearing Care Counselling. Reporting to the Manager, Hearing Care Counselling, the Supervisor provides leadership and support to counselling staff, ensuring services are delivered in accordance with organizational standards, professional practice requirements, and funder expectations. This role will provide clinical and operational leadership to a provincially dispersed team, supporting staff in the delivery of person-centered services to Deaf, deafened, hard of hearing, and older adult clients. The role includes performance management, staff development, consultation on complex client situations, monitoring program outcomes, and ensuring compliance with professional standards, policies, and legislative requirements. A valid driver’s license and access to a vehicle is required as this position will require travel to Toronto, as well as other locations within Ontario periodically This will be a permanent, full-time position, working Monday – Friday, 9:00 a.m. – 5:00 p.m. This posting is due to this being a new position. The ideal candidate will have Degree in Social Work, Counselling, Psychology, Gerontology, or a related human services field, a minimum of 3-5 years of progressive experience in counselling, program administration, staff supervision, or healthcare service delivery. Have demonstrated experience providing counselling consultations, performance management, and staff supervision; and a strong knowledge of counselling practices, case management, and professional standards within a healthcare or community services environment. You have excellent interpersonal, communication, conflict resolution, and problem-solving skills. Proven leadership in supervising, mentoring, and developing diverse teams. Demonstrated knowledge of issues affecting Deaf, deafened, and hard of hearing individuals, including older adults with acquired hearing loss. Demonstrated knowledge of communication access tools, assistive technologies, and accessibility practices. Knowledge of Ontario's health and social service systems and applicable legislation. Demonstrated sound clinical judgment, ethical decision-making, and a person-centered, strengths-based approach to service delivery. Strong skills in report writing, presentation development, advocacy, and stakeholder relationship management. Canadian Hearing Services (“CHS”) is the leading provider of services and products that enable Deaf and hard of hearing Canadians to overcome barriers to participation. It is the largest and only Accredited organization of its kind in North America. Building on its 86-year history following a remarkable and ambitious turnaround, CHS is a modern, progressive and professional organization well-positioned for growth both nationally and internationally. In 2021, CHS achieved Accreditation with Exemplary Standing from Accreditation Canada making it the first national organization serving Deaf and hard of hearing Canadians to earn this distinction. CHS requires you to be legally eligible for employment in Canada (Proof of legal ability to work in Canada will be required if a contingent offer of employment is made.) CLOSING DATE: Internal – August 24, 2026, External – Until Filled COVID-19 considerations: Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code. . *Please note that as per the terms of our Collective Agreement, qualifying internal candidates will be considered first. External candidates will be contacted if you are selected for an interview. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), CHS will provide accommodation, accessible formats and communication supports for the interview upon request. CANADIAN HEARING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER AND SUPPORTS AN AFFIRMATIVE ACTION HIRING PROCESS FOR DEAF AND HARD OF HEARING APPLICANTS.

Ce que vous ferez

The Supervisor provides clinical and operational leadership to a provincially dispersed counselling team, ensuring services meet organizational and professional standards. Responsibilities include performance management, staff development, and monitoring program outcomes for Deaf and hard of hearing clients.

Exigences

Candidates must hold a degree in Social Work, Counselling, Psychology, Gerontology, or a related field with 3-5 years of progressive experience. Strong knowledge of counselling practices, case management, and issues affecting the Deaf and hard of hearing community is required.

Avantages

• Health insurance • Professional development

Compétences indiquées

• Résolution de problèmes · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Staff supervision
• Counselling
• Performance management
• Case management
• Conflict resolution
• Problem-solving
• Report writing
• Stakeholder relationship management
• Clinical leadership
• Program administration
• Advocacy
• Communication access tools
• Assistive technologies
• Accessibility practices
• Ethical decision-making
• Mentoring
• Report Writing
• Relationship Management
• Ethical Standards And Conduct
• Valid Driver's License
• Assistive Technology
• Case Management
• Social Work
• Decision Making
• Communication
• Conflict Resolution
• Training And Development
• Hearing Disorders
• Disabilities
• Performance Management
• Gerontology
• Virtual Teams
• Leadership
• Psychology
• Human Services
• Interpersonal Communications
• Problem Solving
• Mentorship

Domaines d’emploi

• Management & Leadership
• Social Services
• Healthcare
• Administrative
• Counseling Supervisor
• Director of Case Management
• Health Service Managers
• Medical and Health Services Managers