Agent, Station

YOUR FUTURE IS BRIGHT At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger. You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada. WHY YOU’LL LOVE WORKING WITH US * Purpose-Driven Work – Your skills keep northern communities connected * Competitive Pay & Benefits – Comprehensive medical, dental, and retirement plan * Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation * Career Growth – Build your aviation career with the trusted airline of the Arctic TOTAL REWARDS & EMPLOYEE BENEFITS We’re committed to offering a comprehensive benefits package that supports your health, security, and future. * Extended health, dental, and life insurance (after 1 month) * Short- & long-term disability coverage (after 1 month) * Retirement savings plan (after 6 months) * Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months) * Cargo shipping privileges (per company policy) * Opportunities for advancement within a trusted Canadian airline ABOUT THIS POSITION The Station Agent loads and offloads cargo and passenger bags, checks in and boards passengers, handles arrival and departure times, completes paperwork, conducts email and telephone communication with internal and external customers, and processes payments for cargo and tickets. Level: As per the UNIFOR Collective Agreement. Pay Rate: Starting at $21.50 CAD per hour as per the UNIFOR Collective Agreement. The successful candidate will also receive a Northern Living Allowance of $9.13 CAD per hour. In addition, candidates fluent in Inuktut will receive a language premium of $2.00 CAD per hour. DUTIES AND RESPONSIBILITIES: Must be able to perform, but not be limited to, the following duties and responsibilities: * Maintain records as required and disseminate information; * Record flight arrival and departing times; * Conduct radio communications with the aircraft; * Process weight and balance and load control data; * Process shipment and reception of all cargo; * Perform load service duties; * Handle all cargo; * Provide services to the aircraft on the ground as required; * Perform all warehouse related duties; * Perform commissary duties; * Assist with reconfiguration of aircraft as required; * Assist passengers with mobility and special needs; * Assist with claims for damaged or missing goods; * Process passengers and baggage; * Make reservations and compute fares; * Issue tickets/airway bills and process sales reports for deposit; * Assemble, control and transmit reservations and passenger data; * Administer Interline and employee travel both business and pleasure; * Other duties as assigned. SKILLS AND QUALIFICATIONS: Include, but not limited to, the following minimum skills and qualifications: * Must have completed grade 10 or have equivalent job experience in the related areas: warehouse, customer service, etc; * Demonstrated customer service skills; * Ability to obtain a dangerous goods handling certificate; * Ability to obtain an Airside Vehicle Operators Permit (AVOP); * Ability to communicate in Inuktitut a definite asset; Accommodation During the Recruitment Process Canadian North is committed to creating an inclusive and accessible workplace. Accommodation is available upon request at all stages of the recruitment and onboarding process. If you require accommodation, please email [email protected] [[email protected]] and we will work with you to meet your needs. Please note: Relocation assistance is not available for this position. The successful candidate must be located in Igloolik, NU. Please note: This job entails irregular hours, including weekends, holidays, and shift work. Shift schedules will be bid in order of seniority. As a result, we cannot provide you with a schedule around your current job, school schedule, activities, etc. You are however able to shift trade with your colleagues, but you are responsible for the shifts that you are scheduled. Closing date: August 9, 2026

The Station Agent is responsible for loading and offloading cargo, processing passengers, and managing flight arrival and departure documentation. They also perform ground services for aircraft, handle warehouse duties, and maintain communication with internal and external customers.

Candidates must have completed grade 10 or possess equivalent experience in warehouse or customer service roles. The ability to obtain a dangerous goods handling certificate and an Airside Vehicle Operators Permit is required.

• Medical insurance • Dental insurance • Retirement savings plan • Life insurance • Short-term disability coverage • Long-term disability coverage • Discounted travel • Free travel passes • Cargo shipping privileges

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Cargo handling
• Weight and balance
• Load control
• Radio communication
• Warehouse operations
• Passenger processing
• Baggage handling
• Ticketing
• Reservation management
• Dangerous goods handling
• Inuktitut
• Talent Recruitment
• Shift Work
• Aviation
• Customer Service
• Communication
• Sales
• Warehousing
• Load Management
• Employee Onboarding
• Probation
• Reservations

• Transportation
• Logistics
• Customer Service & Support
• Trades
• Station Agent
• Customs Broker
• Clearing and Forwarding Aents
• Customs Brokers
• Compliance Officers

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine