Guest Service Agent/Night Audit

Résumé du poste

Provide high-level guest service by managing check-ins, check-outs, and resolving guest issues to create memorable experiences. Maintain a clean and organized reception area while acting as a brand ambassador across various shifts.

Détails du poste

A Little About Us 7 Star Service is in our DNA and the Canalta Hotel Family is looking for our next secret weapon to join our team. This position won't bore you as everyday will be a new and exciting experience! You'll be immersed in the Canalta Hotel world assisting our guests to ensure they have a Legendary experience by creating "I-can't-believe-they-did-that" moments! At Canalta we are committed to honesty, hard work, amazing guest service and high standards. You will be empowered to provide a new, unprecedented level of service - one that ranks 7 Stars. We are looking for someone who possesses a Warrior's spirit, a servant's heart and a fun-loving attitude who is up to the challenge and has a passion to continually learn and grow with our family. Our Mission Create "I-can't-believe-they-did-that" guest experiences through remarkably empowered team members What You'll Do Next Level Guest Service: Successfully complete an exceptional training program designed for top notch guest service agents Be a Brand Ambassador: Represent our values and culture in person, on the telephone and online. Share your passion for Canalta hotels Deliver Stellar Service: Provide 7 Star service by anticipating guests' needs and creating unforgettable moments Welcome Guests with a Smile: Create a friendly and welcoming environment for all guests, handling check-ins and check-outs with ease Be a Problem Solver: Take on challenges and be empowered to resolve guest issues. Turn obstacles into opportunities for unforgettable guest experiences Bring your A-game to maintain a clean and organized workspace, including the lobby and reception area to create an inviting environment for guests Embrace our hotel's guidelines and safety measures - they're here to ensure our team members and our guest experience is both amazing and safe Available to work all shifts (7am-3pm, 3pm-11pm, 11pm-7am) Why Work With Us Team Spirit - Join a team that feels more like family than co-workers. We celebrate diversity and positive vibes, making your workplace enjoyable every day Perks, Perks, Perks: Enjoy discounts at our hotels, competitive pay & benefits. Plus, we love to have fun - from team-building events to seasonal parties, birthdays & milestones, you'll always have a reason to celebrate Flexible scheduling - We understand that work-life balance is key - let's find a schedule that works for you! Growth Opportunities: Looking for a career? We provide training and development programs to help you within the hospitality industry. Your future is bright with us What We're Looking For Customer-Centric Attitude: Prior experience in customer service is a plus, but your passion for helping others is what matters most Engaging Personality: A friendly, upbeat demeanor that can put guests at ease and make their stay unforgettable Tech-Savvy: Comfort with technology and a desire to learn new programs Team Player: Ability to work collaboratively and support your teammates Ability to work flexible hours, including weekends & holidays - a little extra is never a bad thing! Ready to make a difference? Join us in creating unforgettable experiences - your adventure starts here! To apply please submit your resume outlining your qualifications and why you would be a great fit for our team We look forward to welcoming you to our team! Canalta hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team Salary: $16 - $18 per hour

Ce que vous ferez

Provide high-level guest service by managing check-ins, check-outs, and resolving guest issues to create memorable experiences. Maintain a clean and organized reception area while acting as a brand ambassador across various shifts.

Exigences

Candidates should have a customer-centric attitude, an engaging personality, and comfort with technology. Flexibility to work various shifts, including weekends and holidays, is required.

Avantages

• Hotel discounts • Competitive pay • Health benefits • Team-building events • Seasonal parties

Compétences indiquées

• Gestion du temps · Souhaitée
• Front Desk Operations · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Collaboration · Souhaitée
• Communication · Souhaitée
• Multitasking · Souhaitée
• Guest Relations · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Guest Relations
• Problem Solving
• Communication
• Time Management
• Technical Proficiency
• Collaboration
• Multitasking
• Night Audit
• Front Desk Operations

Domaines d’emploi

• Hospitality
• Customer Service & Support
• Finance & Accounting
• Administrative