Collections Specialist

CanCap Management Inc. is a privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management, and post charge-off recoveries. When it comes to our customers, partners, and each other, we are always motivated by doing the “right thing”. We are always looking to find the best people and the right methods that allow us to meet this goal and look to the future for growth. What your day and week could look like Reporting to the Director, Servicing Operations, a Collections Specialist plays an essential role in supporting customers through the repayment lifecycle of their financing account. This includes: * Ongoing stewardship of a dedicated segment of customer accounts. * Achieving a high-volume of communication and attempted communication over a combination of inbound and outbound telephone calls. * Assisting customers with mid-term changes to their accounts. * Maintaining accurate records of communication and contact information. * Facilitating win/win outcomes for customers who have become past-due. * Engaging in dialogue with customers and external/internal partners via telephone, email, text messaging, and letter correspondence. * Resolving product, service, and repayment issues by clarifying, investigating, explaining, documenting and following-up on actions taken. How you bring your passion for success * Two (2) or more years customer service and collection experience in a consumer lending environment * A commitment to exceptional customer service. * Outstanding ability to build rapport over the telephone. * A high degree of accuracy within a fast-paced environment. * Ability to juggle competing priorities with a sense of urgency while maintaining attention to detail and team targets. * Upbeat and results-oriented team contributions. * Dependability, self-motivation, and personal accountability. * Capacity to toggle between working independently and collaboratively. * A dedication to combined team and personal success. * Fluent ability to write and speak business information in English. * Familiarity and ease in working with online platforms and Microsoft Office i.e., Excel, Teams, and Outlook. * Motivation and drive towards continuous learning and growth within your role and the company. What you can expect from us Our Employee Experience is aimed at supporting and inspiring our talented team through: * A passionate team dedicated to the support and empowerment of others. * An environment where creative, innovative thinking is encouraged. * Health and dental coverage for you and your family. * Time off to re-energize with a starting vacation entitlement of 15 days/year as well as personal days. Additional Information * Priority will be given to candidates with availability and flexibility to work shifts during days, afternoons, evenings, and weekends. Shifts will run between 8am and 11pm EST * To be considered for employment you will need to successfully pass a criminal background check, and validation of your work experience. Next Steps Adding to our team is one of the important steps that happens in our business. We’ve taken time to be purposeful and thoughtful with this job posting. Please take time to do the same with your application. Help us understand how you see your work experience as relatable to this job posting. CanCap Management Inc. is an equal opportunity employer and values diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills. Thank you to all interested applicants. Only candidates who possess the experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process.

The Collections Specialist manages a portfolio of customer accounts by facilitating communication via phone, email, and text to resolve past-due balances. They are responsible for maintaining accurate records and assisting customers with mid-term account changes while meeting team targets.

Candidates must have at least two years of customer service and collection experience within a consumer lending environment. Proficiency in Microsoft Office and the ability to work flexible shifts including evenings and weekends are required.

• Health coverage • Dental coverage • Vacation time • Personal days

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Collections
• Customer service
• Communication
• Telephone skills
• Conflict resolution
• Record keeping
• Attention to detail
• Microsoft Office
• Excel
• Teams
• Outlook
• Time management
• Problem solving
• Account management
• Consumer Lending
• Continuous Development
• Rapport Building
• Accountability
• Self-Motivation
• Microsoft Excel
• Accounts Receivable
• Adjudication
• Management
• Customer Service
• Contract Management
• English Language
• Finance
• Financial Services
• Innovation
• Microsoft Outlook
• Operations
• Detail Oriented

• Customer Service & Support
• Finance & Accounting
• Collections Specialist
• Debt Collectors and Related Workers
• Bill and Account Collectors

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine