Customer Service Representative - Edmonton

Résumé du poste

The Customer Service Representative will manage strategic sales, business development, and account maintenance while performing daily administrative and operational tasks. Responsibilities include processing orders, handling customer inquiries via phone and e-commerce, and maintaining the branch facility.

Détails du poste

Customer Service Representative – Edmonton, AB Who we are? We are a dynamic and innovative company dedicated to enhancing our customers' experiences and driving sales growth. Position Summary We are looking for a motivated and proactive individual to join our team as a Customer Service Representative. This role is perfect for someone who enjoys interacting with customers, has a knack for sales, and excels in administrative tasks. In this role, you will... Responsibilities: Strategic Sales: • Research and understand customer needs to make product and service recommendations. • Conduct outbound telephone sales and maintain email correspondence. • Participate in strategic account sales programs. • Effectively sell the full consumable portfolio of Cansel offerings, maximizing cross-selling opportunities. Business Development: • Perform remote sales business development using an existing customer portfolio. • Explore new growth opportunities to meet or exceed revenue targets. • Manage existing accounts to achieve forecasted revenue targets. • Collaborate with the Sales Team on campaign-based projects. • Work closely with Outside Sales Professionals to ensure seamless operations. • Maintain excellent customer service relations and diligently record activities in Salesforce and SAP. Customer Service Team Duties: • Answer phones, enter orders, transfer calls, and create leads. • Assist walk-in customers and handle e-commerce chat inquiries. • Create work orders and rental requests and manage returns. • Process payments for in-store transactions and coordinate with the A/R team for others. • Monitor customer pickups and contact customers as needed. • Enter customer orders and respond to various inboxes. • Handle RMAs for returned products and monitor billing due lists. • Maintain a tidy branch and assist in facility-related tasks. • Respond to NPS surveys, monitor/respond to clients on ecommerce chat, and escalate issues. • Stock showrooms, perform daily inventory cycle counts, and manage shipping/receiving tasks when required. About you... Qualifications: • 1-3 years of experience in sales and customer service. • A strong desire and genuine interest in our customers’ business. • A robust ambition to meet and exceed revenue targets. • The ability to foster strong workplace relationships and create a positive work environment. • Proactive, autonomous, and results-driven with strong troubleshooting skills. • Excellent customer service, interpersonal communication, and telephone skills. • An energetic and highly motivated individual who can work well within a team and independently with minimal supervision. • The ability to multi-task, prioritize work activities appropriately, and stay calm and upbeat, even in fast-paced situations. Why choose us? In addition to the strong growth culture of the company, Cansel offers: 1. Competitive compensation package. 2. Uncapped Commission incentives for the sales team. 3. Flexible extended health and dental benefits program. 4. Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance 5. Access to on-line pharmacy 6. Company vehicle program for Sales Reps. 7. Employee Referral Program. 8. Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development). 9. Free access to our online courses database. 10. Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis. 11. Preferred rates on some gym memberships. 12. Preferred rates on personal insurance. 13. Generous long service reward program. Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees. All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age. ** We thank all applicants for their interest. Only those selected for an interview will be contacted. We are committed to employment equity and welcome applications from all qualified individuals. **

Ce que vous ferez

The Customer Service Representative will manage strategic sales, business development, and account maintenance while performing daily administrative and operational tasks. Responsibilities include processing orders, handling customer inquiries via phone and e-commerce, and maintaining the branch facility.

Exigences

Candidates should have 1-3 years of experience in sales and customer service with a strong drive to meet revenue targets. The role requires excellent communication skills, the ability to work independently, and proficiency in managing customer relationships.

Avantages

• Competitive compensation package • Uncapped commission incentives • Flexible extended health and dental benefits program • Group life insurance • Short term disability insurance • Long term disability insurance • AD&D insurance • Critical illness insurance • Access to on-line pharmacy • Company vehicle program • Employee referral program • Book club program • Free access to online courses database • Perkopolis discount offers • Preferred rates on gym memberships • Preferred rates on personal insurance • Long service reward program

Compétences indiquées

• SAP · Souhaitée
• Service à la clientèle · Souhaitée
• Account Management · Souhaitée
• Vente · Souhaitée
• Multi-Tasking · Souhaitée
• Troubleshooting · Souhaitée
• Gestion des stocks · Souhaitée
• interpersonal communication · Souhaitée
• Salesforce · Souhaitée
• Business development · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Sales
• Customer service
• Administrative tasks
• Outbound telephone sales
• Business development
• Account management
• Troubleshooting
• Interpersonal communication
• Multi-tasking
• Inventory management
• Shipping and receiving
• E-commerce chat support
• Order processing
• Salesforce
• SAP
• Outside Sales
• Employment Equity
• Energetic
• Cross-Selling
• Order Entry
• Returns Processing
• Administrative Functions
• Self-Motivation
• Research
• Accounts Receivable
• Billing
• Business Development
• Customer Service
• Critical Illness Insurance
• Cycle Counting
• Innovation
• Interpersonal Communications
• Multitasking
• Operations
• Telephone Skills
• Phone Sales
• SAP Applications
• Troubleshooting (Problem Solving)
• Workplace Relationships
• Prioritization
• Shipping Management

Domaines d’emploi

• Customer Service & Support
• Sales
• Administrative
• Retail
• Logistics
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives