Club Concierge

Classification: Club Concierge Department: Hospitality Reports to: Manager/Assistant Manager/Supervisor, Hospitality At Canucks Sports & Entertainment, we are excited to be in the business of creating memorable moments for our fans and guests. We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you! POSITION OVERVIEW: As part of the premium hospitality team, the club concierge staff provide best in class service to guests of our in-arena restaurants and clubs. This is an hourly, events-based, part-time position. A typical shift includes: * Greeting and assisting guests at the reservation desk upon arrival * Providing best in class service to season ticket holders, VIPs, and arena guests * Proactively engaging with fans in an effort to create a friendly and personal connection * Other duties as required REQUIRED EXPERIENCE AND QUALIFICATIONS: * Must be able to work weeknights, weekends, and holidays with varying start times * Must be able to safely lift up to 35 lbs. * Must be able to stand during scheduled shift, withstand repetitive walking, reaching, and bending for long periods of time * Have an incredible ability to thrive in a fast-paced and high volume environment while maintaining a first-in-class hospitality and food and beverage experience * Previous hosting or customer service experience * Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining * This is an onsite role at Rogers Arena in downtown Vancouver Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team. This position will remain open until filled.

Provide best-in-class service to guests, VIPs, and season ticket holders at in-arena restaurants and clubs. Responsibilities include greeting guests at the reservation desk and proactively engaging with fans to create personal connections.

Candidates must have previous hosting or customer service experience and the ability to work a flexible schedule including nights, weekends, and holidays. Physical requirements include the ability to stand for long periods and lift up to 35 lbs.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Guest Relations
• Hospitality Management
• Reservation Management
• VIP Service
• Communication Skills
• Time Management
• Multitasking
• Management
• Communication
• Creativity
• Greeting Customers
• Enthusiasm

• Hospitality
• Customer Service & Support
• Sports & Recreation
• Food & Beverage
• Club Concierge
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine