Auto Parts Store Counterperson

Position Title: Auto Parts Store Counterperson Location: Huntsville Type of Employment: Part-time permanent Number of vacancies: 1 Compensation: $18.00-22.00 per hour, based on experience Hours: * Three days per week * 8 hours per day Who are we looking for? * A dedicated individual looking for long-term employment with opportunity for growth, and is committed to working reliably * A team player with a strong work ethic, positive attitude and customer-focused mindset * An individual with a passion for customer service, and knowledge of automotive aftermarket parts, cataloguing systems and/or sales/repair/service experience Position Summary The primary objective of this role is to provide professional customer service and process orders using automotive knowledge, company systems and parts catalogues. The individual will also pick, pack, ship, receive, stock, and organize automotive parts, and effectively deliver automotive parts to customers. Effective use of company resources and tools is integral to this role, as is meeting and setting customer service goals. Who are we? Canusa Automotive Warehousing Inc. (Canusa) | Auto Parts Centres (APC) is a family-owned business that values workplace culture and safety. Canusa/APC provides opportunities to grow alongside accomplished industry leaders. If you are a dedicated individual searching for rewarding, long-term employment, this career could be the perfect fit! Visit our website to learn more about us at https://www.autopartscentres.com/ [https://www.autopartscentres.com/]. Key Responsibilities * Provide quality customer service and assist customer inquiries both in-person and over the phone using automotive knowledge, the Company database, and the parts catalogue * Answer inbound calls and ensure all calls are answered in a professional manner * Conduct follow-up calls to customers as necessary * Complete necessary paperwork (e.g. warranty forms) in an accurate manner * Maintain overall store appearance by cleaning and organizing on a regular basis * Pick, pack, ship, receive, stock, and organize auto parts when necessary * Other reasonable duties as assigned by the management team Key Requirements and Experiences * Automotive aftermarket parts knowledge/experience (customer service, sales, repair) preferred * Customer service experience required * Basic computer skills (e.g. ability to use and navigate Microsoft Office Suite, including Word and Excel, online database and web-based training) * Basic mathematical skills and understanding of basic units of measurement * Ability to sort items alphanumerically Desirable Skills and Abilities * Knowledge of wholesale practices and techniques * Strong communication skills (verbal and written) * High level of professionalism * Positive attitude with a flexible mindset * Health and safety awareness (e.g. safe material handling practices, knowledge and application of proper ergonomics and hand hygiene) * Accountability and dependability * Excellent ability to work independently and as a team * Time management skills and prioritization skills with a deadline-oriented mindset * Ability and willingness to learn new technology and procedures * Attention to detail and excellent organization skills * Ability to multitask * Ability to thrive in a fast-paced environment and take initiatives as necessary (challenge-seeking attitude) * Ability to understand, respond to and work with a diverse population * Strong willingness to improve, learn and adapt in accordance with new practices and change Physical Demands and Work Environment * Ability to lift and move 10 lbs. (4.5 kg) to 50 lbs. (22.7 kg) safely and consistently * Ability to walk, stand, climb ladders and stairs, balance, lift and bend on a regular basis Why work with us? * A supportive culture with the opportunity for a long-term career * Strong focus on the health and safety of employees with a dedicated Joint Health and Safety Committee (JHSC) * Employee and Family Assistance Program (EFAP) * Comprehensive benefits package that includes health, dental, out-of-country/province travel, long-term disability, accidental death and dismemberment and life insurance benefits (permanent full-time positions) * Health Care Spending Account (HCSA) * Deferred-Profit Sharing Plan (Retirement Savings Plan) * Competitive wage based on experience * Employee pricing on products, social club perks and employee appreciation events * Co-operative team environment with the unified goal of providing customers with the best experience with a unique delivery service and distribution network * Equal opportunity employer committed to diversity and inclusion. Accommodations are offered during the application process upon request References References from previous employment or education may be required. Safety-Sensitive Position This position is a safety-sensitive position. The employee must be free from impairment while at work and be fit for duty, as a high alertness level is absolutely required. INDHP

Provide professional customer service and process orders using automotive knowledge and parts catalogues. Handle the picking, packing, shipping, receiving, and organizing of automotive parts.

Requires customer service experience and basic computer and mathematical skills. Knowledge of automotive aftermarket parts and experience in sales or repair is preferred.

• Employee and Family Assistance Program (EFAP) • Health Insurance • Dental Insurance • Out-of-country/province travel insurance • Long-term disability insurance • Accidental death and dismemberment insurance • Life insurance • Health Care Spending Account (HCSA) • Deferred-Profit Sharing Plan • Employee pricing on products • Social club perks • Employee appreciation events

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Automotive Aftermarket Parts Knowledge
• Parts Cataloguing
• Microsoft Office Suite
• Inventory Management
• Communication Skills
• Time Management
• Multitasking
• Organization Skills
• Mathematical Skills
• Wholesale Practices
• Safe Material Handling
• Inbound Calls
• Automotive Knowledge
• Professionalism
• Accountability
• Organizational Skills
• Ability To Meet Deadlines
• Lifting Ability
• Positivity
• Willingness To Learn
• Strong Work Ethic
• Aftermarket Modifications
• Management
• Communication
• Computer Literacy
• Cooperation
• Ergonomics
• Sales
• General Mathematics
• Material Handling
• Microsoft Office
• Online Databases
• Wholesaling
• Cataloguing
• Prioritization
• Customer Inquiries
• Detail Oriented

• Retail
• Customer Service & Support
• Logistics
• Trades
• Sales
• Parts Counterperson
• Parts Counter Representative
• Shop Sales Assistants
• Parts Salespersons

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

24 heures par semaine