Hotel Front Desk Supervisor

Description Front Desk Supervisor - Job Description – NOC 62022 Coordinate, assign and review the work of hotel front desk operations for all Front office staff. Establish work schedules and procedures and coordinate activities with other work units or departments. Resolve work-related problems and prepare and submit progress and other reports. Hire and train staff in job duties, safety procedures and company policies. Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work Oversee room assignments, billing, and reservation accuracy using the PMS. Monitor and improve guest satisfaction through feedback and service standards. Conduct shift reports, cash handling, and administrative tasks. Liaise with housekeeping and maintenance to ensure room readiness. Promote hotel services, upsell upgrades, and encourage loyalty program sign-ups. Ensure front desk procedures align with security, privacy, and company policies. Work hand in hand with Hotel Management to ensure smooth operations and expectations are met of the department.

Coordinate and review the work of front office staff while managing schedules, room assignments, and billing accuracy. Ensure high guest satisfaction and maintain seamless communication with housekeeping and maintenance departments.

The candidate must be able to hire, train, and supervise staff in accordance with company policies and safety procedures. Proficiency in using a Property Management System (PMS) and experience in hotel operations are required.

• Manipulation d’argentSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Staff Coordination
• Scheduling
• Staff Training
• PMS (Property Management System)
• Guest Satisfaction
• Cash Handling
• Billing
• Reservation Management
• Upselling
• Administrative Tasks
• Interdepartmental Coordination
• Security Compliance

• Hospitality
• Management & Leadership
• Customer Service & Support
• Administrative

Expérience minimale

2+ ans

Postuler avant le

30 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level