Quick Lane Service Advisor- Capital Ford Lincoln Regina

Résumé du poste

The Service Advisor acts as the primary point of contact for guests, greeting them and managing the intake process for vehicle maintenance and repairs. They are responsible for educating customers on recommended services, creating accurate repair orders, and ensuring a positive overall customer experience.

Détails du poste

Company: Capital Ford Lincoln Inc. Are you passionate about providing top-notch guest service in a fast-paced automotive environment? Capital Ford Lincoln Regina is looking for a Quick Lane Service Advisor to join our team! The Quick Lane Service Advisor is the first point of contact for guests coming in for oil changes, preventative maintenance, and minor repairs. This role is perfect for someone who enjoys helping people, has great communication skills, and thrives in a team environment. What You’ll Do: Greet guests warmly and ensure a positive first impression Educate and assist guests with recommended maintenance for their vehicles Create accurate repair orders for routine preventative maintenance, including cost and time estimates Review completed work with guests and process payments Ensure every customer leaves with a positive experience What’s In It for You (The Capital Advantage) We're one of Canada's Best Managed Companies for a reason! Financial Stability: Competitive pay plans that are reviewed regularly. True Work/Life Balance: Paid flex time and predictable scheduling so you can actually enjoy your time off. Health & Wellness: Comprehensive medical and dental benefits, Short-Term and Long-Term disability, a Health Spending Account, plus an Employee Family Assistance Program. Incredible Perks: Employee discounts on vehicle purchases, parts, and servicing, corporate cell phone plan rates, years of service recognition gifts, and more! Investment in Your Future: Optional RRSP deductions – because long-term matters, too. Career Velocity: We prioritize promoting from within. You’ll get ongoing training and opportunities to grow your career across our Western Canadian network. Family First: A maternity leave top-up program and paid bereavement time so you can prioritize what matters most. What We’re Looking For: A strong desire to provide outstanding guest service Valid Driver’s License Effective listening and communication skills with guests and Technicians Previous automotive service experience is an asset, but not required—we’re willing to train the right candidate! If you’re ready to join a dynamic team where your work makes a difference, apply today to become a part of the Capital Ford Lincoln Regina team! #INDHP At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization. Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location. Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.

Ce que vous ferez

The Service Advisor acts as the primary point of contact for guests, greeting them and managing the intake process for vehicle maintenance and repairs. They are responsible for educating customers on recommended services, creating accurate repair orders, and ensuring a positive overall customer experience.

Exigences

Candidates must possess a valid driver's license and a strong commitment to providing excellent customer service. While previous automotive service experience is considered an asset, it is not strictly required as the company is willing to train the right individual.

Avantages

• Medical benefits • Dental benefits • Short-term disability • Long-term disability • Health spending account • Employee family assistance program • Employee vehicle discounts • Parts discounts • Servicing discounts • Corporate cell phone plan rates • Years of service recognition • RRSP deductions • Maternity leave top-up • Paid bereavement time • Paid flex time

Compétences indiquées

• Service à la clientèle · Souhaitée
• Travail d’équipe · Souhaitée
• Résolution de problèmes · Souhaitée
• Communication Skills · Souhaitée
• Payment Processing · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Communication skills
• Active listening
• Automotive maintenance knowledge
• Repair order creation
• Time estimation
• Cost estimation
• Payment processing
• Teamwork
• Problem solving
• Workplace Inclusivity
• Changing Oil
• Valid Driver's License
• Automotive Services
• Customer Service
• Communication
• Discounts And Allowances
• Innovation
• Listening Skills
• Purchasing
• Scheduling
• Greeting Customers

Domaines d’emploi

• Customer Service & Support
• Retail
• Transportation
• Quick Lane Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives