Climate Action Manager (Customer Success)

What is Carbonhound? We are a B-Corp certified software platform that helps small businesses measure and reduce their impact on the climate. We believe that in order to stop the climate crisis, we need to enable every business to do their part. Our product helps reduce barriers for companies by making easy-to-use tools and providing access to affordable expertise to help them transition to their low-carbon future. We are the operating system for decarbonization. Why Carbonhound? Values Led: We fiercely protect our values of integrity, Empathy and Empowerment and ensure that these values are true both inside the company and how we work with our clients. This alignment ensures that we can live our values in an authentic way. Impact: We are a small(but growing) team working on a huge and important problem. Come work at a company where you can make a real impact on the most important issue of our generation. Amazing team: We have an incredible team of passionate, hilarious and intelligent people. Come build the culture of the business with us and help co-create the company you have always wanted to work at. Strong Backing: From Verdexus, to Starforge and Highline beta, we are backed by some of the smartest investors in Canada. The Role Responsibilities Own the end-to-end post-sale customer relationship, including onboarding, retention, reduction planning and expansion Run proactive check-ins and success planning sessions with customers Help customers navigate Carbonhound’s services, including onboarding, data collection, emissions calculations, reduction initiatives, verification and more Identify risks to retention and proactively implement success plans to improve engagement and outcomes Advise customers on climate commitments, emissions measurement boundaries, carbon reduction strategies, and reporting requirements Support customers in interpreting frameworks such as the GHG Protocol and translating them into clear, actionable guidance Help customers prepare for sustainability reporting and submissions, including EcoVadis, CDP, CBAM and other disclosure frameworks Continuously improve customers’ climate literacy through education and hands-on support Develop scalable onboarding materials, playbooks, and best practices to improve time-to-value Act as the voice of the customer, synthesizing feedback into actionable insights for Product and Development Work closely with Sales to ensure strong customer handoffs and identify expansion opportunities Collaborate with Climate, Product, and Operations teams to continuously improve the customer experience Contribute to internal improvements in customer workflows, support processes, and success tracking Note: This is a hybrid role in downtown Toronto that expects 4 days a week in office with WFH Fridays. Preferred Skills Experience delivering Greenhouse Gas Inventory reports, Energy management strategies, target setting or decarbonisation roadmaps Track record of managing relationships and stakeholders at companies from 250-1000+ employees Strong understanding of carbon accounting principles and frameworks like the GHG Protocol Comfortable translating technical or regulatory concepts into simple, actionable guidance Strong communication skills with a customer-first, empathetic approach Highly organized with the ability to manage multiple customer relationships and priorities Passionate about climate action and enabling organizations to decarbonize Experience with decarbonization planning and scenario analysis Comfortable working cross-functionally in a fast-paced, evolving environment Comfort working in fast-paced, ambiguous environments with evolving product and processes Nice to Haves Curiosity about climate policy, regulation, and emerging standards Experience working with auditors, verifiers, or certification bodies Experience applying GHG protocol to Food and Beverage, Transportation and Agriculture businesses Experience with product carbon footprints French fluency Benefits Health Savings account, Extended healthcare Coverage, Life Insurance etc 2 weeks “Work from anywhere” Choose your Equity/Pay package Salary Band: 75-85k + 10k On target earnings bonus Meaningful equity Monthly Socials with the entire team

The Climate Action Manager will own the end-to-end post-sale customer relationship, managing onboarding, retention, and decarbonization planning. They will also act as the voice of the customer to provide actionable insights to the product and development teams.

Candidates should have experience delivering Greenhouse Gas Inventory reports and a strong understanding of carbon accounting principles like the GHG Protocol. The role requires excellent communication skills and the ability to translate technical regulatory concepts into actionable guidance for clients.

• Health savings account • Extended healthcare coverage • Life insurance • Work from anywhere • Equity • Bonus

• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer success
• Carbon accounting
• GHG protocol
• Emissions measurement
• Decarbonization planning
• Sustainability reporting
• Stakeholder management
• Onboarding
• Data collection
• Climate literacy
• Relationship management
• Regulatory compliance
• Scenario analysis
• Customer retention
• Project management
• Carbon Footprint Reduction
• Climate Policy
• Energy Management
• Empathy
• Relationship Management
• Workflow Management
• Sustainability Reporting
• Carbon Accounting
• Decarbonation
• Curiosity
• Planning
• Voice of the Customer (VoC)
• Emission Calculations
• Agriculture
• Computing Platforms
• Auditing
• Customer Relationship Management
• Customer Service
• Communication
• Operating Systems
• Equities
• Sales
• French Language
• Greenhouse Gas
• Scalability
• Operations
• Scenario Analysis
• Teamwork

• Environmental & Sustainability
• Customer Service & Support
• Software
• Consulting
• Energy
• Customer Success Manager
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Présence au bureau

4 jours par semaine