Client Manager- FR

Votre nouvelle entreprise ! Chez Altasciences, nous travaillons tous à l'unisson pour contribuer à la découverte, au développement et à la fabrication de nouvelles thérapies médicamenteuses afin qu'elles parviennent plus rapidement aux personnes qui en ont besoin. Quel que soit votre rôle, nous jouons tous un rôle important et vous aurez un impact significatif sur la santé et le bien-être des personnes dans le monde entier. En respectant nos valeurs de développement du personnel, d'orientation client, de qualité et d'excellence, de respect et d'intégrité, nous cherchons à favoriser un environnement de travail passionné et collaboratif et nous sommes à la recherche de personnes talentueuses et enthousiastes, comme vous, pour rejoindre notre équipe en pleine croissance ! Que vous soyez un récent diplômé de l'université ou à la recherche de votre prochaine opportunité de carrière, il est temps de découvrir votre avenir chez Altasciences. Nous sommes meilleurs ensemble et c'est ensemble que nous sommes Altasciences. About The Role Provides exceptional client experience by enhancing communication and building strong relationship with clients. Primary host for all client visits, except regulatory audits and study specific visits, to introduce company capabilities and to understand client's needs. Manages and monitors customer satisfaction program. What You’ll Do Here Responsible to arrange and host visits for clients. Work as a conduit between strategic clients, Business Development (BD) and Operations to keep the program on track, including: Ensure key information on the client's program and strategy will be shared and clearly communicated among the organization Provide program tracker and monitor the timeline of key events of the program Facilitate project team meetings, cross-functional communication and decision making, ensuring alignment with internal and external stakeholders, including authorship of agendas and meeting notes Proactively seek solution to avoid a potential delay Perform role as client advocate in support of client satisfaction Monitor budget and manage timely contract/amendment/invoice issuance Drive issue resolution Identifies, recommends and implements opportunities for streamlining team and business processes to bring efficiency and consistency Research clients' R&D pipelines and assist in achieving corporate financial goals through anticipating and proactively planning for their future programs Work with other project managers to provide a consistent process to manage clients’ projects and expectations Responsible for managing Client Satisfaction Program and reporting out monthly results and quarterly summary to management Assist Business Development/Marketing group to coordinate and manage BD's weekly business update calls and communicate high probability program or strategic activities to management Provide back up support for other Project/Program Manager(s) Provide backup data entry support to pertinent systems (i.e., Sales Force); generate necessary reports from data for tracking proposal activities. What You’ll Need To Succeed DEC or BAC specializing in business or life science 2+ years experience related experience in project management and/or client facing position with training in the biotech, pharmaceutical or CRO industry Bilingualism (French and English) Basic computer skills including Microsoft Office suite (Teams, Word, Excel, PPT) Familiarity with Salesforce preferred Familiarity with Smartsheet preferred Communicates effectively with all levels of individuals throughout the company Demonstrated performance in delivering results Brings logical resolutions to conflicting interests and priorities Strives for continuous improvement of processes Need to be able and available to travel to our different sites in US and in Quebec, Canada as needed for client visits. What We Offer Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work. Altasciences’ Benefits Package Includes Health/Dental/Vision Insurance Plans RRSP with Employer Match Paid Vacation and Holidays Paid Sick and Bereavement Leave Employee Assistance & Telehealth Programs Altasciences’ Incentive Programs Include Training & Development Programs Employee Referral Bonus Program Annual Performance Reviews NOUS AVANÇONS À L’UNISSON POUR OBTENIR LE MAXIMUM D’IMPACT TOUT EN OFFRANT UNE TOUCHE PERSONNALISÉE. Altasciences est un employeur qui souscrit au principe de l'égalité des chances et s'engage à promouvoir la diversité et l'inclusion. Notre objectif est d'attirer, de développer et de retenir des employés très talentueux issus de milieux divers, ce qui nous permet de bénéficier d'une grande variété d'expériences et de perspectives. Tous les candidats qualifiés seront pris en considération pour un emploi sans considération d'âge, de race, de couleur, de religion, de croyance, de sexe, d'orientation sexuelle, d'identité de genre, d'origine nationale, de handicap ou de tout autre motif protégé par la législation en vigueur. Des aménagements raisonnables pour les personnes handicapées pendant le processus de recrutement sont disponibles sur demande. Rejoignez-nous chez Altasciences !

The role focuses on enhancing client experiences by managing communications, hosting client visits, and acting as a conduit between strategic clients, Business Development, and Operations. Key duties include monitoring customer satisfaction programs, tracking project timelines, and managing contracts and invoices.

Candidates need a degree in business or life sciences and at least 2 years of project management or client-facing experience within the biotech, pharmaceutical, or CRO industry. Proficiency in English and French, along with basic computer skills and a willingness to travel, is required.

• Health Insurance • Dental Insurance • Vision Insurance • RRSP with Employer Match • Paid Vacation • Paid Holidays • Paid Sick Leave • Bereavement Leave • Employee Assistance Program • Telehealth Programs • Training & Development Programs • Employee Referral Bonus Program • Annual Performance Reviews

• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Project Management
• Client Relationship Management
• Bilingualism (French and English)
• Microsoft Office Suite
• Salesforce
• Smartsheet
• Budget Monitoring
• Cross-functional Communication
• Issue Resolution
• Client Advocacy
• Strategic Planning
• R&D Pipeline Research

• Management & Leadership
• Science & Research
• Customer Service & Support
• Sales
• Healthcare

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Postuler avant le

4 sept. 2026

Langue de l’offre

français

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level