Client Manager

About the Role Provides exceptional client experience by enhancing communication and building strong relationship with clients. Primary host for all client visits, except regulatory audits and study specific visits, to introduce company capabilities and to understand client's needs. Manages and monitors customer satisfaction program. What You’ll Do Here Responsible to arrange and host visits for clients. Work as a conduit between strategic clients, Business Development (BD) and Operations to keep the program on track, including: Ensure key information on the client's program and strategy will be shared and clearly communicated among the organization Provide program tracker and monitor the timeline of key events of the program Facilitate project team meetings, cross-functional communication and decision making, ensuring alignment with internal and external stakeholders, including authorship of agendas and meeting notes Proactively seek solution to avoid a potential delay Perform role as client advocate in support of client satisfaction Monitor budget and manage timely contract/amendment/invoice issuance Drive issue resolution Identifies, recommends and implements opportunities for streamlining team and business processes to bring efficiency and consistency Research clients' R&D pipelines and assist in achieving corporate financial goals through anticipating and proactively planning for their future programs Work with other project managers to provide a consistent process to manage clients’ projects and expectations Responsible for managing Client Satisfaction Program and reporting out monthly results and quarterly summary to management Assist Business Development/Marketing group to coordinate and manage BD's weekly business update calls and communicate high probability program or strategic activities to management Provide back up support for other Project/Program Manager(s) Provide backup data entry support to pertinent systems (i.e., Sales Force); generate necessary reports from data for tracking proposal activities. What You’ll Need to Succeed DEC or BAC specializing in business or life science 2+ years experience related experience in project management and/or client facing position with training in the biotech, pharmaceutical or CRO industry Bilingualism (French and English) Basic computer skills including Microsoft Office suite (Teams, Word, Excel, PPT) Familiarity with Salesforce preferred Familiarity with Smartsheet preferred Communicates effectively with all levels of individuals throughout the company Demonstrated performance in delivering results Brings logical resolutions to conflicting interests and priorities Strives for continuous improvement of processes Need to be able and available to travel to our different sites in US and in Quebec, Canada as needed for client visits. What We Offer Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work. Altasciences’ benefits package includes: Health/Dental/Vision Insurance Plans RRSP with Employer Match Paid Vacation and Holidays Paid Sick and Bereavement Leave Employee Assistance & Telehealth Programs Altasciences’ incentive programs include: Training & Development Programs Employee Referral Bonus Program Annual Performance Reviews

The Client Manager acts as the primary host for client visits and serves as a conduit between strategic clients, Business Development, and Operations. They are responsible for managing customer satisfaction programs, monitoring budgets, and streamlining business processes to enhance efficiency.

Candidates need a degree in business or life sciences and at least 2 years of project management or client-facing experience within the biotech, pharmaceutical, or CRO industry. Proficiency in English and French, along with familiarity with Salesforce and Smartsheet, is required or preferred.

• Health Insurance • Dental Insurance • Vision Insurance • RRSP With Employer Match • Paid Vacation • Paid Holidays • Paid Sick Leave • Paid Bereavement Leave • Employee Assistance Program • Telehealth Programs • Training & Development Programs • Employee Referral Bonus Program • Annual Performance Reviews

• Microsoft OfficeSouhaitée
• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Project Management
• Client Relationship Management
• Cross-functional Communication
• Budget Monitoring
• Issue Resolution
• Process Improvement
• Salesforce
• Smartsheet
• Microsoft Office
• Bilingualism
• Strategic Planning
• Stakeholder Management

• Management & Leadership
• Sales
• Customer Service & Support
• Science & Research
• Consulting

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Postuler avant le

4 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte