Sales Associate

Résumé du poste

Achieve and exceed monthly sales targets while providing an exceptional client experience and developing a personal client portfolio. Participate in daily boutique operations, including merchandising, inventory counts, and adherence to security policies.

Détails du poste

OBJECTIVE/MISSION As an Ambassador, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique. Key Responsibilities Sales Achievement: Consistently achieve and/or exceed the monthly sales target, as directed by management. Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client This includes after sales clients if a Cartier after-sales dedicated area/staff is not available Adapt approach according to the client needs and motivations Negotiate and handle objections with ease Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience Remain current on industry news and competitor Client Relationship Management Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available Appropriately resolve client issues/concerns and escalate as needed to Management Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking Daily Boutique Operations Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues Assist in the merchandising and daily maintenance of displays and back-stock Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.) JOB PROFILE Education College degree preferred Required Experience Must be able to work Saturday and Sunday consistently in addition to one weekday 2 to 5 years of previous experience in luxury retail Technical Skills Ability to work in a fast-paced retail store environment Computer and internet Savvy MS Office experience required, SAP knowledge preferred Personal Skills/Abilities Additional language skills are a plus General knowledge of timepiece movements, are preferred Excellent interpersonal and communication skills are required Strong understanding of Customer Service needs and Customer (internal and external) priorities Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision Being a genuine Maison Ambassador Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand Self-Starter with Team-Player approach Must be available to work retail hours including weekends and to travel for trainings, client events, conferences We Offer – Canada Richemont cares about our associates’ health and wellbeing and offers a comprehensive benefits program to support you and your loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. We offer access to the employee assistance program to support you and your household members through life’s challenges. The company offers income protection solutions including life insurance, disability benefits, wellness reimbursement, and the RRSP program with employer match. Understanding the importance of work-life balance, our package includes a maternity leave top-up program and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change. At Richemont, We Craft the Future! Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation. Expected hourly rate range: $23.00 to $26.00 plus incentives. Salary will be determined based on relevant skills and experience.

Ce que vous ferez

Achieve and exceed monthly sales targets while providing an exceptional client experience and developing a personal client portfolio. Participate in daily boutique operations, including merchandising, inventory counts, and adherence to security policies.

Exigences

Requires 2 to 5 years of luxury retail experience and the ability to work weekends. A college degree is preferred, along with proficiency in MS Office and strong interpersonal skills.

Avantages

• Health Insurance • Dental Insurance • Drug Insurance • Vision Insurance • Employee Assistance Program • Life Insurance • Disability Benefits • Wellness Reimbursement • RRSP Program With Employer Match • Maternity Leave Top-up Program • Paid Time Off • Volunteer Time Off

Compétences indiquées

• SAP · Souhaitée
• Service à la clientèle · Souhaitée
• Objection Handling · Souhaitée
• Souci du détail · Souhaitée
• MS-Office · Souhaitée
• Gestion des stocks · Souhaitée
• interpersonal communication · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Luxury Retail Sales
• Customer Relationship Management
• Client Portfolio Development
• Objection Handling
• Merchandising
• Inventory Management
• MS Office
• SAP
• Interpersonal Communication
• Timepiece Knowledge
• Customer Service
• Attention To Detail

Domaines d’emploi

• Retail
• Sales
• Customer Service & Support