Sr ServiceNow Implementation Consultant

**Job** **Title:** Sr ServiceNow Implementation Consultant **Location:** Remote - Canada **Working Hours:** Central Time Zone **Type:** Independent Contract (Contractor / Non-Employee) **Start** **Date:** ASAP **Pay Rate:** $75-$105/hr CAD We are seeking a Senior ServiceNow Technical Consultant to lead a complex ITSM modernization engagement for a credit union client. This role requires deep ServiceNow expertise, strong client-facing skills, and the ability to design and implement scalable ITSM solutions while aligning with OOTB best practices and business requirements. **Solution Design & Architecture** - Design Service Mapping architecture for 20+ Tier 1 applications, including SLA dashboards and service status reporting - Define Change Management reversion strategy to restore OOTB functionality while preserving critical customizations - Lead Employee Center migration strategy, including catalog restructuring and persona-based experiences - Design Workspace configurations for various operational teams - Develop Platform Analytics dashboard and reporting architecture **Implementation & Configuration** - Configure Service Mapping, CMDB relationships, and CI discovery - Restore and optimize OOTB Change Management models and workflows - Implement Employee Center with Virtual Agent readiness - Configure Workspaces and modern dashboard experiences - Implement Problem Management and Major Incident Management processes - Build Platform Analytics dashboards and operational reports **Client Advisory & Enablement** - Lead stakeholder discovery and solution workshops - Recommend ITSM process improvements and platform best practices - Guide CMDB health and data quality initiatives - Advise on integrations with monitoring tools such as LogicMonitor, SolarWinds, and Pingdom - Deliver training and knowledge transfer sessions **Documentation & Knowledge Transfer** - Create solution design and configuration documentation - Document as-built configurations and operational runbooks - Conduct administrator and support team enablement sessions **Required Qualifications** **ServiceNow Expertise** - 5+ years of hands-on ServiceNow implementation experience - ServiceNow Certified System Administrator (CSA) – Required - ServiceNow Certified Implementation Specialist (CIS) in ITSM – Required - Strong expertise in Incident, Problem, Change, CMDB, and Service Catalog - Experience with Service Mapping, Employee Center, Workspaces, and Platform Analytics **Technical Skills** - Strong understanding of ServiceNow OOTB workflows and data models - Experience with REST/SOAP integrations, MID Server, Flow Designer, and Glide scripting - Proficiency in JavaScript and CMDB CI relationship modeling - Experience with SLA configuration and reporting **Consulting Skills** - Strong client-facing communication and workshop facilitation skills - Ability to balance OOTB capabilities with custom business needs - Experience leading complex multi-workstream ITSM initiatives - Ability to work independently and drive delivery **Preferred Qualifications** - CIS in Discovery or Service Mapping - Experience with Virtual Agent, Now Assist, or AI/ML capabilities - Familiarity with ITOM, AIOps, and predictive intelligence - Experience in financial services or credit union environments - Exposure to monitoring integrations (LogicMonitor, SolarWinds, Pingdom)