IT Technician

Résumé du poste

Provide technical support to end users by troubleshooting hardware, software, and mobile device issues. Manage IT equipment, maintain support tickets, and collaborate with other teams to implement IT solutions.

Détails du poste

Company Description To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel and Beyond the Game Blog where we share behind-the-scenes insights and stories direct from our team members! Job Description Are you passionate about technology, thrive on solving IT challenges, and eager to work closely with developers to keep world-class games running seamlessly? CD PROJEKT RED is hiring an IT Technician to join our Vancouver office. In this role, you’ll be a go-to expert ensuring our developers, designers, and creatives have the reliable IT support they need to turn bold ideas into groundbreaking games. Responsibilities: Provide support to End Users through all available channels to ensure the highest level of service quality. Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, software and peripherals. Manage IT equipment and keep stocks updated. Manage and prioritize support tickets using ITSM tools. Escalate unresolved issues to higher-level support teams when necessary. Develop and maintain knowledge base articles and technical documentation. Collaborate with other IT teams to implement and maintain IT solutions. Participate in projects to improve IT support processes and service delivery. Stay up-to-date with the latest technologies and industry best practices. Researching new solutions that will improve our everyday work in the organization. Qualifications Minimum 2 years’ experience in a similar position. Basic knowledge of network devices (configuration and administration). Experience with IT service management systems and ticketing tools (e.g., ServiceNow, Jira, Zendesk). Advanced knowledge of Windows and Apple’s OS. In-depth knowledge of a PC's hardware. Excellent problem-solving and analytical skills with a keen attention to detail. Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users. Meticulousness in performing given tasks. Additional Information The application window for this position will close by 10/31/2026. This job requires working in Vancouver, BC. Working mode: in-office in a full-time capacity. Health & Well-Being Company-paid medical healthcare (dental, vision, and mental). Free mental health support, including access to counseling, psychiatric care, and a variety of well-being webinars. Paid leave — 26 days of vacation, 10 sick days, & 12 calendar holidays per year. RRSP with employer matching. Lifestyle Spending Account (LSA) – $100 per month to use towards fitness, wellness, internet, home office equipment, learning, streaming services, and more. Menstrual leave — employees who menstruate can take one extra day off when experiencing period pain. RED Parents Network — support for working parents, including childcare benefits, and family-friendly events. Flexible working hours. Perks & Professional Growth Trainings, lectures, and courses — internal workshops, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available. A welcome pack filled with goodies — to help you feel right at home once you join the team. Life in the Office Dog-friendly office — bring your pooch with you and look after them while working! There’s always a furry friend or two to meet. Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world. No dress-code — we like to keep it casual. This position is a backfill. Estimated pay range for this position: $74,700 - $102,700 CAD annually At CD PROJEKT RED compensation for our roles in North America are determined based on competitive market data, geographic location, and individual factors tied to business needs. The base pay range is subject to change and may be modified in the future. Final offers are dependent on job-related factors like experience, qualifications, and location. If you've observed any irregularities (i.e. legal or ethical violations) in our recruitment process, please click here to report them anonymously. #LI-ONSITE Priority: P0 Project: Studio

Ce que vous ferez

Provide technical support to end users by troubleshooting hardware, software, and mobile device issues. Manage IT equipment, maintain support tickets, and collaborate with other teams to implement IT solutions.

Exigences

Requires a minimum of 2 years of experience in a similar IT support role. Candidates must possess advanced knowledge of Windows and Apple operating systems, along with basic network configuration skills.

Avantages

• Medical healthcare • Dental insurance • Vision insurance • Mental health support • Paid vacation • Sick days • Calendar holidays • RRSP with employer matching • Lifestyle spending account • Menstrual leave • Childcare benefits • Flexible working hours • Internal workshops • E-learning classes • Dog-friendly office

Compétences indiquées

• Technical Documentation · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Troubleshooting · Souhaitée
• Communication Skills · Souhaitée
• Network Configuration · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• IT support
• Troubleshooting
• Desktop support
• Hardware maintenance
• ITSM tools
• Ticketing systems
• Network configuration
• Windows OS
• Apple OS
• Problem-solving
• Analytical skills
• Customer service
• Technical documentation
• Knowledge base management
• Communication skills
• Office Equipment
• Psychiatric Care
• Ethical Standards And Conduct
• Analytical Skills
• Mac OS
• JIRA
• Mental Health
• Customer Service
• Communication
• Computer Hardware
• Tutorials
• Web Conferencing
• Problem Solving
• IT Service Management
• Lecturing
• Peripheral Devices
• Home Recording
• Technical Documentation
• Troubleshooting (Problem Solving)
• Stocks (Inventory)
• Prioritization
• Detail Oriented
• Zendesk
• ServiceNow

Domaines d’emploi

• Technology
• Customer Service & Support
• Software
• IT Technician
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists