Caseworker - 12 month contract

Job Details This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. Employment is subject to verification of pre-employment screening tests, which may include drug screening and background check when permitted by state or local laws. This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail. Summary of Role: Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows. Responsibilities: Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression. Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes. Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control. Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity. Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution. Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services. Education: High School Diploma/GED or equivalent experience required. Skills and Knowledge: 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required. Certifications: Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred. Schedule Full time Accessibility Policy Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Affiliated Companies Affiliated Companies: Innomar Strategies Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Coordinates benefits-related documentation and reimbursement support communications to ensure timely case progression. Resolves routine reimbursement issues and maintains accurate case records to support operational visibility.

Requires a High School Diploma or GED and at least 2 years of experience in reimbursement support, patient services, or a related field. Proficiency in case coordination and documentation management is essential for this role.

• CommunicationSouhaitée
• ReportingSouhaitée
• Saisie de donnéesSouhaitée
• Process ImprovementSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Reimbursement support
• Patient services
• Customer operations
• Healthcare support services
• Case coordination
• Claims support
• Documentation management
• Process improvement
• Workflow management
• Data entry
• Communication
• Problem resolution
• Reporting
• Service continuity
• Support Services
• Claims Support
• Workflow Management
• Customer Support
• Customer Relationship Management
• Commercialization
• Scalability
• Operations
• Pharmaceuticals
• Service Management
• Process Improvement
• Coordinating

• Healthcare
• Customer Service & Support
• Administrative
• Caseworker
• Unclassified Specialized Occupation

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine