Receptionist

Résumé du poste

The receptionist provides front-line administrative support, including welcoming patients, managing high-volume phone lines, and processing documentation. They also collaborate with team members to ensure clinic workflows and administrative functions operate efficiently.

Détails du poste

Do you have a passion for helping people? Do you thrive in a fast-paced work environment and are an excellent multi-tasker? Are you looking to join an organization with a team-based focus? We are seeking a part-time (20-28 hours per week) receptionist for our Andrew Street location. One-year contract with the possibility to extend. The Receptionist provides front-line administrative support to ensure the smooth and efficient operation of the clinics within the Andrew Street location. This role serves as a primary point of contact for patients delivering professional and courteous service while supporting clinic workflows and administrative functions. This role will support various clinics and teams members across FHT programs. Key Responsibilities Welcome and check in all patients upon arrival. Ensure patients complete all required paperwork and forms, including clinic-specific documentation (e.g., consent forms for new Mental Health patients). Maintain awareness of the requirements and workflows for all clinic programs and services. Answer the high-volume main phone line and direct phone calls as required. Scan and upload patient documentation from various clinics into EMR (PSS) Support fax management and document processing workflows as needed. Collaborate with administrative team members to ensure coverage during absences, vacations, and peak clinic times. Participate in cross training to provide natural backup support for front administrative functions. Assist with other reception and administrative duties as assigned. Qualifications & Skills Post secondary education - preferably related to health, an asset Minimal 2 years’ experience in an administrative position in a healthcare organization - preferably primary care EMR experience, preferably Practice Solutions Excellent information technology skills including working knowledge of Windows and Microsoft Office 365 - Excel Experience working with a patient/client database system for booking, billing, scheduling, and retrieving information. Practice Solutions experience preferred Excellent communications (written, verbal, and interpersonal) skills Ability to multitask, prioritize and manage time effectively, with specific attention to detail in a fast-paced environment Strong self-starter, able to effectively prioritize key tasks and deliverables with limited day-to-day direction, are a solution orientated thinker Demonstrated ability to work collaboratively and take direction from health care professionals Proven ability to keep confidential information regarding patients, health care providers, employees, business operations and team information Comfort and experience working with non-English speaking populations, or through an interpreter. Conscientious, flexible and adaptable At the Centre for Family Medicine FHT, we strive to offer an exciting and caring work environment. If this position is of interest to you, please send your letter of interest and your Curricula Vitae.

Ce que vous ferez

The receptionist provides front-line administrative support, including welcoming patients, managing high-volume phone lines, and processing documentation. They also collaborate with team members to ensure clinic workflows and administrative functions operate efficiently.

Exigences

Candidates should have at least two years of administrative experience in a healthcare setting and proficiency with EMR systems. Strong communication, multitasking, and IT skills, particularly in Microsoft Office, are essential for this role.

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Administrative Support · Souhaitée
• interpersonal skills · Souhaitée
• Souci du détail · Souhaitée
• Communication · Souhaitée
• Multitasking · Souhaitée
• Saisie de données · Souhaitée
• Billing · Souhaitée
• scheduling · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Administrative support
• Patient reception
• EMR
• Practice Solutions
• Microsoft Office 365
• Data entry
• Communication
• Multitasking
• Time management
• Attention to detail
• Customer service
• Scheduling
• Billing
• Document management
• Interpersonal skills
• Confidentiality
• Administrative Support
• Microsoft 365
• Self-Starter
• Database Systems
• Business Operations
• Workflow Management
• Conscientiousness
• Administrative Functions
• Microsoft Excel
• Mental Health
• Management
• Information Technology
• Curriculum Development
• Document Processing
• English Language
• Family Medicine
• Interpersonal Communications
• Telephone Skills
• Primary Care
• Time Management
• Prioritization
• Detail Oriented

Domaines d’emploi

• Administrative
• Healthcare
• Customer Service & Support
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks