Beauty Advisor (Part-Time), Holt Renfrew Ogilvy- Charlotte Tilbury

Beauty Advisor Job Description OVERALL PURPOSE OF THE ROLE{{{{:}}}} An ambassador for the Charlotte Tilbury brand, the Beauty Advisor will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. MAIN DUTIES AND RESPONSIBILITIES{{{{:}}}} Sales Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI's) - examples; Average Unit Sales (AUS) and Items Per Transaction (IPT) Communicate and manage agreed goals Responsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines Customer Service Manage customer queries, through the use of sound judgement and achieving positive outcomes Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry Take every opportunity to extend exceptional customer service beyond the in-store experience Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent staff Determine individual and team sales targets to meet and exceed plan Analyze business performance and proactively plan strategy within day-to-day business and events Consistently promote the Tilbury Touch to the team and customers Lead by example always to promote the Tilbury Touch and exceptional customer service Create and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaborative management style Ensure that the counter is ‘customer ready' from open to close of business Maintain the required inventory levels and accurate stock files Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team Maintain technology on counter Raise operational issues for resolution in a timely manner Store and Retail Partner Relationships Establish and develop a cooperative and mutually respectful relationship with the store retail operations team Schedule team to optimize coverage according to customer flow Maintain excellent counter hygiene standards Maintain the store standards and policies at all times Requirements Fluent in both French and English

The Beauty Advisor is responsible for driving financial results and meeting KPIs while providing exceptional customer service and artistry. They must maintain counter standards, manage inventory, and foster a collaborative team environment.

The candidate must be fluent in both French and English. The role requires an entrepreneurial spirit and the ability to maintain high standards of service and professionalism.

• Service à la clientèleSouhaitée
• VenteSouhaitée
• CommunicationSouhaitée
• Gestion des stocksSouhaitée
• Opérations de vente au détailSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Sales
• Customer Service
• KPI Management
• Visual Merchandising
• Inventory Management
• Team Leadership
• Artistry
• Bilingualism
• Retail Operations
• Staffing
• Strategic Planning
• Communication

• Retail
• Sales
• Customer Service & Support
• Marketing
• Management & Leadership

Expérience minimale

0+ ans

Postuler avant le

6 déc. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level

Mode de candidature

La candidature directe est offerte