Client Advisor (Keyholder), Holt Renfrew Bloor

Résumé du poste

The Client Advisor acts as a brand ambassador focused on achieving individual sales goals and KPIs while cultivating long-term client relationships. Responsibilities include personalized outreach, managing stock, and supporting boutique excellence through visual merchandising and operational tasks.

Détails du poste

Position Job Title: Client Advisor Reports to: Boutique Manager/Director Job Purpose The Client Advisor acts as a trusted ambassador of the brand, responsible for delivering best-in-class client service while achieving individual sales goals. This role focuses on cultivating meaningful client relationships, leveraging product expertise and selling ceremonies, and contributing to boutique performance through a strategic, client-centric approach. Job responsibilities Tasks & Responsibilities Build, manage, and grow a personal client portfolio with a focus on retention, reactivation, and lifetime value Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including, Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS) Maintain a strong drive for results and a positive, team first attitude at all times Act as a brand ambassador both within and beyond the boutique environment Client Development Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication Strategically develop and nurture a local and international client base through personalized outreach, appointment setting, and consistent follow-up Leverage deep product knowledge and brand storytelling to create meaningful, memorable client experiences through the details and stories of our products Problem solve in partnership with leadership team to ensure that each client issue is accurately resolved to the benefit of the business Anticipate client needs and deliver tailored product recommendations and styling guidance Support Boutique Excellence Support floor moves, merchandising, visual merchandising, and housekeeping as needed Help locate merchandise at other Boutiques for clients, accurately process charge-send sales per Company guidelines Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and following operating procedures Assist in packing or wrapping customers’ merchandise, when necessary Profile Requirements At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment Strong drive for business results with a passion for creativity, fashion and the brand Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills Provide outstanding customer service including in person, over the phone and through electronic communication Ability to work varied hours/days, including nights, weekends, and holidays as needed Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment. Can stand for extended periods, move and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs. Responsible for store security procedures, including locking and securing the premises, as needed. Benefits The selected candidate will be offered an hourly rate within the range of $24-$26 per hour plus commission eligibility The rate offered will be dependent upon the candidate's relevant skills and experience Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, paramedical coverage of $1,250. annually, and short and long-term disability Additional information Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes. Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility. Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.

Ce que vous ferez

The Client Advisor acts as a brand ambassador focused on achieving individual sales goals and KPIs while cultivating long-term client relationships. Responsibilities include personalized outreach, managing stock, and supporting boutique excellence through visual merchandising and operational tasks.

Exigences

Candidates must have at least 3 years of retail sales and client service experience, preferably within the luxury sector. The role requires the ability to work flexible hours, stand for extended periods, and lift at least 30 lbs.

Avantages

• Medical Insurance • Dental Insurance • Vision Insurance • Paramedical Coverage • Short-term Disability • Long-term Disability • Commission Eligibility

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Sens de l’organisation · Souhaitée
• Manipulation d’argent · Souhaitée
• Communication Skills · Souhaitée
• Gestion des stocks · Souhaitée
• Client Relationship Management · Souhaitée
• Opérations de vente au détail · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Client Relationship Management
• Luxury Sales
• KPI Achievement
• Product Expertise
• Visual Merchandising
• Client Portfolio Management
• Storytelling
• Styling Guidance
• Inventory Management
• Customer Service
• Communication Skills
• Organization
• Problem Solving
• Retail Operations
• Cash Handling
• Store Security

Domaines d’emploi

• Retail
• Sales
• Customer Service & Support
• Management & Leadership