Senior System Business Analyst

Job Number: J0726-0294 Category: Information Technology Employment Type: Full Time City: Toronto Posting Date: August 4, 2026 Closing Date: August 18, 2026 Company Information CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work. We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions. We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience. Position Overview Gathers, analyzes and documents business requirements for various system changes on all platforms supported by the Information Services Operations Team. This individual will apply proven communication, analytical, and problem-solving skills to assist the business with system solutions Responsibilities Analyze and document project and project support requests and update documents throughout the life cycle ensuring accurate document requirements are documented. Convert the business need into clear, concise and verifiable system business requirements by working with senior level management to gather requirements and conducting interview sessions in order to elicit and identify the business problems. Responsible for updating Project Manager of project status and issues in order to determine which issues need to be escalated to the supervisor. Supports and mentors peers as well as business users on application queries. Complete BA fields in Change Synergy tool and web timesheet. Facilitate between the user groups and IS business groups by scheduling walkthroughs with users and IS development and QA teams. Qualifications Undergrad degree in a technology discipline 7 - 10 years of relevant business or IS experience Strong knowledge of resource planning Strong attention to detail Well organized with effective time management skills Exceptional client service orientation and commitment to meeting the expectations of internal and external clients. CIBC Mellon's Values Get it Right Every Day: Deliver service excellence while always acting with the highest ethical standards Put Clients at the Centre: Advocate for clients by listening, sharing knowledge, and bringing the right solutions forward Be One Family: Challenge, empower and recognize your colleagues Take Ownership: Speak up, speak out, and make things better Job Specific Competencies The base salary range for this position is between $84,000 - $126,000 dependent on relevant experience. Please note, our recruitment process may include the use of AI-assisted tools. This role is for an existing opening. CIBC Mellon is committed to taking all reasonable steps to accommodate the needs of all individuals. Should you require any accommodations during the recruitment and selection process, please speak with your Recruitment Consultant.

The role involves gathering, analyzing, and documenting business requirements for system changes across various platforms. The analyst will facilitate communication between user groups and technical teams while mentoring peers and updating project status.

Candidates must have an undergraduate degree in a technology discipline and 7 to 10 years of relevant business or IS experience. Strong analytical skills, attention to detail, and a commitment to exceptional client service are required.

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Analyse d’affairesSouhaitée
• Collecte des exigencesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Business Analysis
• Requirements Gathering
• Documentation
• Problem Solving
• Resource Planning
• Time Management
• Client Service
• Stakeholder Management
• Interviewing
• Project Support

• Technology
• Finance & Accounting
• Data & Analytics
• Consulting
• Management & Leadership

Formation minimale

Baccalauréat

Expérience minimale

5+ ans

Postuler avant le

3 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level