ServiceNow Analyst

About Cipher Mining We are an industrial-scale data center construction and operations company. We allocate data center opportunities between bitcoin mining and other high performance computing services, such as AI. We continue to develop our pipeline of power capacity at high quality data center sites, either for bitcoin mining or HPC. Our best-in-class management team leverages expertise from the technology, fintech, energy, and finance domains, as well as deep experience related to cryptocurrencies and blockchain. About the Role Cipher Digital is running a multi-workstream ServiceNow implementation covering ITSM, IRM, Vendor Management/Source-to-Pay/TPRM (integrated with Workday Financials), CSM, SecOps, and CLM. We're hiring a ServiceNow Analyst who knows the product well and can work directly with business stakeholders to translate their needs into the right ServiceNow solution — guiding them toward what the platform does well and steering them away from requests that don't fit. Responsibilities Partner with business stakeholders across workstreams to gather and clarify requirements Translate business processes and pain points into ServiceNow-compatible solutions Advise stakeholders on what ServiceNow can and can't do well, and recommend the right approach for their need Document current-state and future-state processes, and write clear user stories/requirements for the development team Facilitate workshops and demos to align stakeholders on process design before build Support UAT, training, and adoption for new workstream rollouts Act as a liaison between business teams and technical/implementation teams Skills & Experience 4+ years of business analysis experience, ideally with ServiceNow as the primary platform Solid working knowledge of ServiceNow capabilities across modules (ITSM, IRM, CSM, SecOps, CLM, or Vendor/Procurement) Experience translating business requirements into functional specs or user stories Strong facilitation skills — comfortable running requirements workshops with non-technical stakeholders Excellent written and verbal communication skills Ability to read a process and identify where ServiceNow adds value vs. where it doesn't Background in change management or user adoption/training Exposure to IT compliance frameworks (SOC 2, ISO 27001) as they relate to IRM Benefits* 401K Retirement Plan with match Medical, Dental and Vision Insurance Life and Disability Insurance And other perks! *Full Time Employees

Partner with business stakeholders to gather requirements and translate them into effective ServiceNow-compatible solutions. Facilitate workshops, document processes, and act as a liaison between business teams and technical implementation teams.

Requires 4+ years of business analysis experience with a strong working knowledge of ServiceNow modules. Candidates must possess excellent communication skills and the ability to translate complex business needs into functional specifications.

• 401k Retirement Plan • Medical Insurance • Dental Insurance • Vision Insurance • Life Insurance • Disability Insurance

• Analyse d’affairesSouhaitée
• Collecte des exigencesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• ServiceNow
• ITSM
• IRM
• Business Analysis
• Requirements Gathering
• User Stories
• Process Documentation
• Stakeholder Management
• CSM
• SecOps
• CLM
• Vendor Management
• Change Management
• IT Compliance
• SOC 2
• ISO 27001
• Financial Technology (FinTech)
• Workday (Software)
• Bitcoin
• Workshop Facilitation
• Security Operations (SecOps)
• Acceptance Testing
• Artificial Intelligence
• Management
• Business Process
• Business Requirements
• Cipher
• Procurement
• Finance
• ISO/IEC 27001
• IT Service Management
• Operations
• Process Design
• Blockchain
• Requirements Elicitation
• User Story
• Verbal Communication Skills
• Vision Insurance
• High Performance Computing
• Claims And Litigation Management

• Technology
• Software
• Data & Analytics
• Energy
• Consulting
• Servicenow Administrator
• Business Change Manager
• Management and Organization Analysts
• Business Continuity Planners
• Business Operations Specialists, All Other

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine