Client Support Analyst - (26-040-2) External Closes Sep 23/26

Résumé du poste

The Client Support Analyst provides frontline and intermediate technical support to City staff and the RCMP, ensuring the reliable operation of computer systems and software. This role is responsible for troubleshooting hardware and connectivity issues while managing helpdesk requests and supporting technology projects.

Détails du poste

Company Description The City of Campbell River is looking for an experienced Client Support Analyst to join our Information Technology Team. Naturally, Campbell River – Located on Vancouver Island, the City of Campbell River offers a rare combination of a welcoming small-town feel with large-city amenities. We are a 45-minute drive from the winter and summer activities of Mount Washington, and just minutes from more than 100 km of all levels of mountain biking and hiking trails, plus easy access to the ocean, rivers and lakes for sports fishing, kayaking, paddle boarding and whale watching. Job Description The role: Working as part of the IT team, the Client Support Analyst provides frontline and intermediate technical support to City staff and the RCMP central helpdesk, ensuring the reliable operation of computer systems, software applications, mobile devices, network access, and peripheral equipment. This role is responsible for troubleshooting and resolving hardware, software, and connectivity issues, managing helpdesk requests, supporting technology projects, and assisting users in maximizing the effective use of IT resources. The role supports a variety of software applications, including but not limited to Microsoft Windows operating systems, Microsoft Office Suite, Microsoft 365, and related business applications. Working closely with internal clients this role delivers timely, responsive, and customer-focused technology support across the organization. Client Support Analyst - Job Description What we offer: The rate of pay for this permanent full-time CUPE bargaining unit position is $37.76 per hour based on a 35-hour work week. We offer a comprehensive benefits package which includes 3 weeks paid vacation, extended health and dental coverage, life insurance, short term disability and municipal pension plan. This position is eligible for flexible work arrangements, however, is not a hybrid or remote position. Qualifications Experience: Minimum of three (3) years of related experience in an IT Client Support role, preferably in a municipal or police environment, within the last five (5) years Education/Certification: Two (2) year diploma in the field of computer sciences or information technology from a recognized post-secondary institution or the equivalent industry standard. CompTIA A+ Certification or equivalent certification. Microsoft role-based certifications related to Azure and Cloud environments are considered an asset. Other Requirements: Possess and maintain a valid Driver’s Licence and produce and maintain a clean driver’s abstract, as per City policy. As a condition of employment, the successful applicant “Must pass and maintain RCMP Secret Level Security Screening”. Additional Information Posting Date: September 2, 2026 Closing Date and Time: September 23, 2026 Posting Number: 26-040-2 When you apply: You will be asked to upload a cover letter and resume as part of the application process. You may also be asked to answer some screening questions related to the position. Questions about this position? Email [email protected] Pay Type: Hourly Compensation: up to CAD 37.76 - hourly

Ce que vous ferez

The Client Support Analyst provides frontline and intermediate technical support to City staff and the RCMP, ensuring the reliable operation of computer systems and software. This role is responsible for troubleshooting hardware and connectivity issues while managing helpdesk requests and supporting technology projects.

Exigences

Candidates must have a minimum of three years of related IT experience and a two-year diploma in computer sciences or information technology. A CompTIA A+ certification is required, and the applicant must be able to pass an RCMP Secret Level Security Screening.

Avantages

• Paid vacation • Extended health coverage • Dental coverage • Life insurance • Short term disability • Municipal pension plan

Compétences indiquées

• Service à la clientèle · Souhaitée
• Microsoft 365 · Souhaitée
• Troubleshooting · Souhaitée
• Microsoft Office Suite · Souhaitée
• Technical Support · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical support
• Troubleshooting
• Hardware maintenance
• Software support
• Connectivity support
• Helpdesk management
• Microsoft Windows
• Microsoft Office Suite
• Microsoft 365
• Customer service
• Network access support
• Mobile device support
• Access Network
• Technical Support
• Microsoft Azure
• Customer Service
• Computer Science
• CompTIA A+
• Information Technology
• Help Desk Support
• Microsoft Office
• Troubleshooting (Problem Solving)

Domaines d’emploi

• Technology
• Customer Service & Support
• Government & Public Sector
• Security & Safety
• Client Support Analyst
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives