Client Relations Analyst Job Details | Richmond Hill

Client Relations Analyst Posting Id 3420 Department Corporate and Financial Services Division Financial Services Section Assessment and Account Services Job Grade SEA35 Grade 05 Rate of Pay $76,538.00 - $90,043.00 Annual Job Type Permanent Full Time Employee Group SEA Replacement/New Position Replacement for Existing Vacancy Posting Type Internal and External Posting Date 08/07/2026 Application Deadline 08/21/2026 Position Summary Reporting to the Manager, Revenue Services, the Client Relations Analyst is responsible for the section response to property owner escalations, the quality control of communications including electronic communications, print, website, and social media. They will prepare financial analysis reporting of assessment changes, modeling of impact on budget, policy and legislative changes. Key Duties and Responsibilities Research, respond to and resolve client escalations received from Access Richmond Hill, Office of the Mayor and Council, Senior Management and Revenue Services staff; Analyze direct inquiry and client escalation trends for the purpose of identifying division process and messaging improvement opportunities; Responsible for property tax, assessment and water consumption content, on Richmondhill.ca and social media sites; Quality control of Revenue Services written communication, including bill messaging, form and custom letters, format of staff reports and format of notes on client accounts Direct response to a variety of inquiries received via section external email account Perform Revenue Services role of case manager in the Access Richmond Hill Case Management function, including responsibility for queue direct response and resolution, or assigning and collaborating with section supervisors Identify and develop key messages to assist Access Richmond Hill in handling in scope, high volume property tax, assessment and water billing inquiries Contribute to the knowledge base requirements for Access Richmond Hill, including working with section leads to convert technical tax, assessment and water processes to appropriate external communication content Financial modeling of scenarios including anticipated budgetary, policy, or legislative changes for property tax, assessment, and water revenue Financial modeling of revenue or expense increase from assessment changes Contribute to the annual section budget, forecast and financial variance analysis, including the relevant tax and water sections of the corporate budget Education and Experience University degree in Business or Public Administration Certificate in communications, diploma in accounting, enrollment in a professional accounting designation program or Municipal Tax Administration Program (MTAP) certificate is an asset 4 years experience in a similar role Required Skills/Knowledge Proficiency in Microsoft Office, CIS Infinity, FIMS, TXM Manager, Municipal Connect, Ontario Property Tax Analysis (OPTA); Knowledge of property tax sections of the Municipal Act, Water and Wastewater By-law, and Tariff of Fees by-law; Knowledge of property assessment and taxation, as well as water meter operations, readings and billings; Knowledge of Accessibility for Ontarians with Disabilities Act legislation and practices; Knowledge of all aspects of calculating a property tax and water bill; Experience in a municipal, assessment or utility environment; Experience in a customer service environment, with a focus on written communication; Experience with Excel, modeling and variances in the financial section of a public or private section service environment. Demonstrates good judgment and makes sound decisions Shows commitment to personal growth, development, and leadership opportunities Shares new ideas and challenges the status quo Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust Takes initiative to participate in a culture of learning, mentoring, and sharing Contributes to building and being a part of a positive culture Demonstrate the City’s corporate values of care, collaboration, courage and service Leadership Competencies Demonstrates personal leadership Builds people and culture Cultivates open communication Shapes the future Navigates and leads through complexity and change Attention Internal Candidates: All current City of Richmond Hill employees are required to apply via the ‘ View Jobs for Current Employees ’ link on the City’s Careers Page . We thank all candidates for their interest, however, only those under consideration will be contacted. The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

The Client Relations Analyst manages property owner escalations and ensures the quality of all revenue services communications across digital and print platforms. They are also responsible for financial modeling of budget, policy, and legislative changes affecting property tax and water revenue.

Candidates should hold a university degree in Business or Public Administration and have 4 years of experience in a similar role. Proficiency in municipal tax software and knowledge of the Municipal Act and accessibility legislation are required.

• Service à la clientèleSouhaitée
• Microsoft OfficeSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Financial Modeling
• Client Relations
• Property Tax Analysis
• Written Communication
• Budget Forecasting
• Case Management
• Microsoft Office
• CIS Infinity
• FIMS
• TXM Manager
• Municipal Connect
• OPTA
• Public Administration
• Legislative Analysis
• Quality Control
• Customer Service

• Government & Public Sector
• Finance & Accounting
• Customer Service & Support
• Administrative
• Data & Analytics

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Postuler avant le

6 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level