Mail Ballot Office Supervisor

Reporting to the Program Manager, Special Voting Opportunities, the Mail Ballot Office Supervisor will be responsible for managing the day-to-day operations of the Mail Ballot Office/Call Centre. Examples of key responsibilities include, but are not limited to: Manage the day-to-day operations of the Mail Ballot Office/Call Centre Assess requirements for Call Centre staff and schedule staff accordingly Assist Call Centre staff and respond to their questions Assess requirements for staff that will be tasked to assemble MB packages Provide direction and oversee MB package assembly staff Monitor the supply of MB package items to ensure they are adequate and replenish items accordingly Work with the IT Mail Room re: daily processing of MB packages Receive ballots from the Elections Office and reconcile the daily ballot count Review and print the labels for MB packages Communicate with electors as necessary on MB matters Coordinate with IT on any IT-related issues/requirements in the MB Office/Call Centre Pick up the mail ballots dropped off by electors in the drop-off bin at City Hall Organize the mail ballot package pick-up schedule including the contacting of electors as required Assist in the preparation of training material for Mail Ballot Office/Call Centre staff Serve as an Approver of Mail Ballot applications as needed Assist with the Mail Ballot adjudication and mail ballot tabulation processes Other tasks that may be assigned by the Chief Election Officer or Program Manager, Special Voting Opportunities Knowledge, Skills & Abilities: Ability to perform duties with a high degree of accuracy. Ability to perform multiple tasks simultaneously, work well under pressure, and deal with stressful situations with professionalism. Ability to manage priorities and deadlines with the ability to adapt and change priorities quickly with ease. Strong organizational ability with strong interpersonal and customer service skills. Ability to communicate effectively with internal and external customers. Ability to work independently and as part of a team. Ability to lead a team. Ability to have a high degree of flexibility, remain calm, and to meet tight deadlines under pressure. Ability to successfully pass a Police Information Check. Qualifications and Experience: Completion of a Diploma from a post-secondary institution Minimum of three (3) years job-related experience including supervisory experience Experience working in a call centre would be considered an asset Elections experience would be considered an asset. Municipal government experience would be considered an asset An equivalent combination of training and experience may be considered.

The Mail Ballot Office Supervisor manages the daily operations of the Mail Ballot Office and Call Centre, including staff scheduling and package assembly oversight. They are also responsible for reconciling ballot counts, coordinating with IT, and communicating directly with electors.

Candidates must possess a post-secondary diploma and at least three years of relevant experience, including supervisory roles. Experience in elections, municipal government, or call center environments is considered an asset.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Supervisory
• Call center management
• Organizational skills
• Interpersonal skills
• Customer service
• Communication
• Team leadership
• Time management
• Problem solving
• Attention to detail
• Data reconciliation
• Training material preparation
• IT coordination
• Adaptability
• Professionalism
• Supervision
• Organizational Skills
• Adjudication
• Customer Service
• Mailroom
• Operations
• Program Management

• Government & Public Sector
• Management & Leadership
• Customer Service & Support
• Administrative
• Office Supervisor
• Office Manager (General)
• Office Supervisors
• First-Line Supervisors of Office and Administrative Support Workers

Formation minimale

Maîtrise

Expérience minimale

2+ ans

Postuler avant le

7 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine