Revenue Officer

[https://hcm47.sapsf.com/doc/custom/CityofOttawa/__sitelogo__city-of-ottawa-logo%28003%29.jpg] Requisition ID: 23266 Department: Finance and Corporate Services Dept. Service: Revenue Service Employment Type: 3 Full Time Temporary Positions Work Hours: 35.00 /hours per week Affiliation: CUPE 503 - In/Out/NS Sal & Wage Salary Information: $64,175.02 - $75,085.92  annually (2024 rates of pay) Location: 100 Constellation, Nepean Job Category: Administrative and Support Services Application Close: 19/08/2026 JOB SUMMARY You are responsible for the administration and customer servicing of tax and water accounts and accounts receivable issues to ensure a high customer satisfaction level and positive image of the city are maintained. You respond to customer inquiries, maintain customer accounts, collect arrears, perform billing and assessment functions, reconcile and report financial transactions, and provide customer service in taxation, water, collections and accounts receivable. Branches of assignment areas include: * Customer Accounts: providing first line response for all tax and water-related inquiries for the branch’s phone queue. * Property Assessment and Payment in Lieu of Taxes (PILTs) * Revenue Support * Water Billing and Meter Operations * Collections and Cash Handling * Provincial Offences Act (POA) and Administrative Penalty System (APS) Collections EDUCATION AND EXPERIENCE Completion of 2 year community college program in Business Administration or related field Minimum of 3 years of customer inquiry/problem solving/collection experience dealing with customers including at least 1 year of financial experience CERTIFICATIONS AND LICENCES Completion of Municipal Tax Administration Program (MTAP) from OMTRA or related certification is desirable KNOWLEDGE * Knowledge of fundamental finance principles * Basic understanding of the municipal structure, billing, and collections processes * Familiarity with the Municipal Act, PILT Act, Assessment Act, POA Act, Administrative Penalties System, and City By-Laws and other relevant legislation * Microsoft Office suite, and SharePoint (intermediate knowledge and skill) * Knowledge of specialized software applications used by the city for payment processing and analysis, including, such as but not limited to VTAX, SAP, ICON, CIS infinity, POD, and ORA. * Basic understanding of data integrity and network security * MFIPPA * Knowledge of applicable health and safety legislation, including the rights and duties of workers. COMPETENCIES, SKILLS AND ABILITIES * Ability to complete complex calculations and analysis * Ability to read, interpret, understand and explain legislation, provincial statutes, municipal by-laws and policies * Strong data-entry, retrieval and keyboarding skills including use of standard office equipment * Ability to investigate, analyse client accounts and problem solve issues as needed * Basic technical troubleshooting capabilities * Ability to prioritize and multi-task * Strong organizational skills * Ability to make sound decisions and exercise discretion in decision-making Core Behaviours Core behaviours define the City’s expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City’s culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody and demonstrate these core behaviours. Review the Core Behaviours [https://jobs-emplois.ottawa.ca/city-jobs/content/Core-behaviours/?locale=en_GB]. WHAT YOU NEED TO KNOW * Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing. * Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction. * You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement. * Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. * Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire. The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation. Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca [esc-cse@ottawa.ca].

The Revenue Officer is responsible for the administration and customer servicing of tax and water accounts, including billing, collections, and account maintenance. They provide first-line responses to customer inquiries and ensure financial transactions are accurately reconciled and reported.

Candidates must have a 2-year community college diploma in Business Administration or a related field and at least 3 years of relevant customer service and financial experience. Proficiency in Microsoft Office and familiarity with municipal legislation and financial software is required.

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Manipulation d’argentSouhaitée
• Microsoft OfficeSouhaitée
• Saisie de donnéesSouhaitée
• Analyse financièreSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Financial reconciliation
• Accounts receivable
• Tax administration
• Billing
• Collections
• Data entry
• Problem solving
• Microsoft Office
• SharePoint
• SAP
• Financial analysis
• Legislative interpretation
• Cash handling
• Technical troubleshooting
• Employment Equity
• Office Equipment
• Tax Administration
• Cash Handling
• Collection Processes
• Support Services
• Organizational Skills
• Accounts Receivable
• Multilingualism
• Business Administration
• Decision Making
• Customer Service
• Communication
• Corporate Services
• Data Entry
• Data Integrity
• English Language
• Finance
• French Language
• Problem Solving
• Network Security
• Multitasking
• Operations
• Payment Processing
• SAP Applications
• Microsoft SharePoint
• Troubleshooting (Problem Solving)
• Prioritization
• Customer Inquiries

• Finance & Accounting
• Government & Public Sector
• Administrative
• Customer Service & Support
• Revenue Officer
• Revenue Manager
• Finance Managers
• Financial Managers

Formation minimale

Diplôme collégial

Expérience minimale

2+ ans

Postuler avant le

20 août 2026

Langue de l’offre

anglais

Heures de travail

35 heures par semaine