Network & Systems Support Specialist Trainee CANADA

Résumé du poste

The trainee will install, maintain, and repair computer hardware and software systems while providing technical support to end users. They will also coordinate with global IT resources to resolve regional network issues and support IT infrastructure across North American sites.

Détails du poste

Company: CLAAS of America Inc. Location: Canada Start Date: 11/02/2026 Professional Level: Graduates Key Area: Trainee MUST BE ELIGIBLE TO WORK IN CANADA IDEAL LOCATION: Regina, Saskatchewan or Saskatoon, Saskatchewan CLAAS of America is part of a family-owned company that has people throughout North America. As a team, we stand for the successful sales and service of the CLAAS product range in North America. Together, with our sales partners, we strive to empower farmers to be the best in their fields. Do you have what it takes to work with today’s most advanced agricultural machinery? If you are ready to make the move for a brighter future, apply and become part of our success story! YOUR ROLE ON OUR TEAM: The CLAAS North American Trainee Program is a 12–24-month professional development plan within our NA IT Department. Participants will combine practical work experience with specialized development opportunities in North America. The Network & Systems Support Specialist Trainee installs, modifies, and makes repairs to personal computer hardware and software systems, provides technical assistance and training to system users, and analyzes, troubleshoots, and evaluates regional application and network problems. The position coordinates and consults with a wide variety of other IT resources to resolve user problems to meet special needs; provides direction, support, and training to end users to support their software, networks, and hardware and mobile devices. ESSENTIAL FUNCTIONS • Supports Information Technology needs across the North America business entities, including deployment of new sites/locations, computers, mobile devices, and training. • Coordinates with CLAAS Global IT resources to resolve local and regional problems. • Completes inbound and outbound logistics of computing equipment. • Supports asset management solutions. • Supports standardization across all North America sites (client, network, servers, and software). Upholds Security and Confidentiality procedures. • Provides Direct and professional interaction with end users and outside customers (in person, by phone, or by email). • Provides advanced IT Network troubleshooting within the Region and escalate (Network) related technical issues and user complaints in a timely and effective manner to Product Owner. • Adheres to established company values, practices, policies, and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations, and standards. • Demonstrates regular and punctual attendance at the assigned work location. Travel & Transportation: Up to 20% periodic travel to other North American locations may be required based on business needs, including travel by vehicle and/or air. Limited international travel may also be required. Candidates must have a valid driver’s license, a verifiably safe driving record, a valid passport, as well as access to a reliable vehicle suitable for business travel. YOUR PROFILE: • BS in Computer Science, MIS or similar field, highly preferred. • 2 years of relevant work experience preferably in an industrial environment. • Good knowledge of standard desktop and laptop systems • Good working knowledge of WANs \ LANs (WIFI, TCP/IP, Switching / Firewalls and Routing) as well as MFA and SSO technologies. • Basic working knowledge of backup procedures. • Working knowledge of DHCP, DNS, and Microsoft servers. • Creative and systematic technical problem-solving skills. • Highly service-oriented mindset and internal customer orientation. • Must be able to meet deadlines and handle a high-volume workload in a fast-paced environment with strong attention to detail. We look forward to your application. Your contact from our CLAAS Recruiting Team Trenton Froese CLAAS of America Inc. trenton.froese@claas.com Here you can gain exciting insights into the international working world of our family-owned company: Instagram [http://www.instagram.com/claas_careers/] | LinkedIn [https://www.linkedin.com/company/claas/mycompany/?viewAsMember=true]

Ce que vous ferez

The trainee will install, maintain, and repair computer hardware and software systems while providing technical support to end users. They will also coordinate with global IT resources to resolve regional network issues and support IT infrastructure across North American sites.

Exigences

Candidates should have a bachelor's degree in Computer Science or a related field and approximately two years of relevant work experience. Proficiency in network protocols, server management, and hardware troubleshooting is required, along with the ability to travel up to 20% of the time.

Compétences indiquées

• Network Troubleshooting · Souhaitée
• DHCP · Souhaitée
• Asset Management · Souhaitée
• DNS · Souhaitée
• Switching · Souhaitée
• TCP/IP · Souhaitée
• Technical Support · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Network troubleshooting
• Hardware installation
• Software support
• WAN
• LAN
• TCP/IP
• Switching
• Firewalls
• Routing
• MFA
• SSO
• DHCP
• DNS
• Microsoft servers
• Asset management
• Technical support
• Safe Driving
• Inbound Logistics
• Outbound Logistics
• Technical Issues
• Ability To Meet Deadlines
• Valid Driver's License
• Agricultural Equipment
• Asset Management
• Management Information Systems
• Customer Service
• Computer Science
• Computer Hardware
• Information Technology
• Confidentiality
• Dynamic Host Configuration Protocol (DHCP)
• Sales
• Firewall
• Problem Solving
• Local Area Networks
• Network Troubleshooting
• Microsoft Servers
• Scrum (Software Development)
• Single Sign-On (SSO)
• Software Systems
• Network Routing
• Detail Oriented

Domaines d’emploi

• Technology
• Manufacturing
• Agriculture
• Customer Service & Support
• Network Systems Specialist
• Network Analyst / Specialist
• Computer Network Professionals
• Computer Network Architects