Bilingual Overnight Claims Service Representative-remote

Company ClaimsPro LP Bilingual Overnight Claims Service Representative-remote Compensation range: $35,200.00 - $48,900.00 annually Role Summary We have an existing opportunity to add a Bilingual Claims Service Representative to our team! You will work in a remote based environment, anywhere in Canada, providing immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required. Please note that this position requires shift work on a seven (7) day rotating basis between the hours of 12AM to 8AM Training will take place between 4pm to 12am for 3-4 weeks. Only candidates fully bilingual in French and English will be considered This is a full-time opportunity, and will require 37.5 hours of work per week. In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps) Responsibilities Review call report and ensure call has terminated properly, then forward accurate and complete call reports as required. Provide personalized customer service of the highest level Arrange for the dispatch of adjusters or vendor partners when required Field and answer branch inquiries and administer to appropriate area Maintain data base of service lapses reference for root cause, report trends and make recommendations to management Review claim information to determine proper next steps for processing against client guidelines/ service agreements Education, Knowledge And Experience Required Post secondary education is required Minimum of 1 year of customer service or administrative experience is required Knowledge of insurance/service industry or related experience preferred Strong computer and telephone skills with an aptitude/ability to learn Effective communication skills both written and verbal in English and French Attention to detail Competencies Required To Succeed Strong communication skills Team player with a strong commitment to quality and customer service Excellent time management and organizational skills Pleasant and friendly mannerism Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands. Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments What We Offer Competitive compensation: $35,200.00 - $48,900.00 annually In addition, you’ll enjoy: Work-Life Balance & Hybrid/Remote Work Opportunities E-flex Benefits Program & Wellness Initiatives Registered Retirement Savings Plan (RRSP) with 2% Match Training, Career Development, and Employee Recognition Programs Employee Referral Bonuses We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates. #ClaimsPro

Provide immediate, customer-focused assistance to policyholders reporting insurance claims in a remote environment. Document loss details, coordinate with vendors, and determine if immediate adjuster attention is required based on protocol.

Candidates must be fully bilingual in English and French with at least one year of customer service or administrative experience. Post-secondary education and high-speed internet (minimum 50 mbps) are required.

• E-flex Benefits Program • Wellness Initiatives • Registered Retirement Savings Plan (RRSP) with 2% Match • Training • Career Development • Employee Recognition Programs • Employee Referral Bonuses

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Bilingualism (English/French)
• Customer Service
• Insurance Claims Processing
• Administrative Skills
• Time Management
• Organizational Skills
• Written Communication
• Verbal Communication
• Computer Proficiency
• Conflict Resolution

• Customer Service & Support
• Finance & Accounting
• Administrative

Formation minimale

Diplôme collégial

Expérience minimale

0+ ans

Postuler avant le

19 sept. 2026

Langue de l’offre

anglais

Heures de travail

38 heures par semaine

Niveau d’expérience

Entry level