Client Services Executive- French Bilingual

As a Bilingual Client Services Executive (French Speaking), you’ll support clients across Canada and international markets, working closely with teams in Toronto, London, and APAC. Success in this role comes from being proactive, adaptable, and committed to continuous learning, especially in a fast-paced and evolving environment. You’ll quickly build knowledge of financial markets and trading platforms while delivering a high standard of client service, while maintaining smooth day-to-day operations. This is a entry-level position suited for someone early in their career who is motivated to learn and grow. About the Role As a Client Services Executive, you’ll support clients across Canada and global markets, working closely with teams in Toronto, London, and APAC. You’ll play a key role in delivering exceptional client experiences and maintaining smooth day-to-day operations. What You’ll Be Doing Respond to client inquiries via phone, email, live chat, and messaging in both French and English Deliver timely, professional support and represent the brand positively Build knowledge of financial markets, trading products, and internal systems Guide clients on platform usage and product features Work collaboratively with global teams across multiple time zones Resolve issues efficiently or escalate where needed Maintain accurate client records and meet KPI/SLA targets Support client payment and account-related queries Work Schedule & Environment Fully on-site (5 days/week in downtown Toronto office) Typical shift from 10:00 AM to 6:00 PM Flexibility required to work weekends (Saturday & Sunday) on a permanent basis What We’re Looking For Bilingual: English + French (required) Education or experience in financial services, trading, or a regulated environment Strong communication and problem-solving skills A self-starter with a strong ability to learn quickly and independently Comfortable working in a fast-paced, changing environment Genuine interest in financial markets and trading Degree in Business, Finance, Economics, or related field (preferred) Additional Requirements Willingness and ability to complete: UK agent assessment Australian RG146 certification within the first 6 months Commitment to ongoing learning and maintaining compliance standards What You’ll Gain Competitive salary + bonus potential 15 days vacation + birthday leave RRSP match + comprehensive health, dental & vision coverage Access to LinkedIn Learning and structured development programs Exposure to global teams and financial markets Modern downtown Toronto office and team events CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. CMC Markets is one of the world’s first ever fin-tech companies and was launched in 1989 to break down the barriers of financial trading and make trading accessible to everyone. Our mission is to use our award-winning, Next Generation trading platform and unparalleled client service to empower millions of people to have the best trading experience out there. Our clients can trade on thousands of instruments using the best technology, supported by sophisticated charting, competitive pricing and automated execution. We're trusted by investors globally, but also by banks, brokers, funds and trading desks though our top-tier liquidity institutional offering, enabling these businesses to expand into new markets and increase revenue potential. We were recently listed on the FTSE250, and our business continues to go from strength to strength as we continue to invest in our technology and our people.

Provide professional support to global clients via phone, email, and chat regarding financial markets and trading platforms. Maintain smooth day-to-day operations by resolving client inquiries and meeting KPI/SLA targets.

Requires bilingual proficiency in English and French and a strong interest in financial trading. A degree in Business, Finance, or Economics is preferred, along with the ability to obtain specific UK and Australian certifications.

• Competitive Salary • Bonus Potential • 15 Days Vacation • Birthday Leave • RRSP Match • Health Coverage • Dental Coverage • Vision Coverage • LinkedIn Learning • Structured Development Programs • Team Events

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• French Bilingualism
• English Fluency
• Customer Service
• Financial Market Knowledge
• Problem Solving
• Communication Skills
• Trading Platform Support
• Client Relationship Management
• KPI/SLA Management
• Account Management

Formation minimale

Baccalauréat

Expérience minimale

0+ ans