Customer Team Member

Résumé du poste

You will support the day-to-day running of the store by providing friendly service, managing tills, and assisting with stock replenishment. Additionally, you will contribute to store operations such as the post office, bakery, or online order fulfillment to ensure a great customer experience.

Détails du poste

Customer Team Member Location: 12 Market Square , Stonehaven, AB39 1BE Pay: £13.04 per hour Contract: 16 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (store opening 6am), afternoons, late evenings (store closing 10pm) including at least 1 weekend shift, to be discussed at interview Full, paid training provided Apply easily from your mobile device by completing our assessments (no CV needed!) We’re looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store. As a Customer Team Member, you’ll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers. Why this job matters: You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business. What you'll do: * Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed * Work with your team to keep the store running smoothly * Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience * Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy * Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be * Promote Co-op Membership and support your local community What you'll bring: * A genuine passion for helping people and delivering great customer service * The ability to work flexibly across a number of shifts and as part of a team * An interest in retail and working in a busy store environment (experience not essential) Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: * Full training and career development resources * 30% discount on all Co-op products in-store * Flexible access to your pay as you earn it * A pension scheme with up to 10% employer contributions * 31 days of holiday (including bank holidays, pro rata for part time colleagues) * 24/7 access to GP appointments, and colleague support programme * Cycle-to-work scheme * Market-leading policies to help you through life's big moments A place you'll belong: We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you’ll need to complete two online assessments. It will take 15- 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.

Ce que vous ferez

You will support the day-to-day running of the store by providing friendly service, managing tills, and assisting with stock replenishment. Additionally, you will contribute to store operations such as the post office, bakery, or online order fulfillment to ensure a great customer experience.

Exigences

Candidates should have a genuine passion for helping people and the ability to work flexibly across various shifts, including early mornings and weekends. No prior retail experience is required as full training is provided.

Avantages

• 30% discount on all Co-op products in-store • Flexible access to pay • Pension scheme with up to 10% employer contributions • 31 days of holiday • 24/7 access to GP appointments • Colleague support programme • Cycle-to-work scheme • Full training and career development resources

Compétences indiquées

• Service à la clientèle · Souhaitée
• Travail d’équipe · Souhaitée
• Résolution de problèmes · Souhaitée
• Souci du détail · Souhaitée
• Manipulation d’argent · Souhaitée
• Communication · Souhaitée
• Opérations de vente au détail · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Retail operations
• Stock management
• Cash handling
• Teamwork
• Flexibility
• Communication
• Problem solving
• Attention to detail
• Retail Operations
• Cash Handling
• Shift Work
• Customer Service
• Sales
• Order Fulfillment Management
• Inventory Management
• Problem Solving
• Online Service Provider
• Operations
• Point Of Sale
• Retail Sales
• Stock Management
• Detail Oriented

Domaines d’emploi

• Retail
• Customer Service & Support
• Food & Beverage
• Customer Service Team Member
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons