Customer Service Representative (CSR)

Codentrel, a leader in IT, telecom, and AI-driven solutions, is seeking an enthusiastic and customer-focused Customer Service Representative (CSR) to join our team. This role is critical in ensuring client satisfaction by providing exceptional service, handling inquiries efficiently, and maintaining strong customer relationships. Responsibilities Respond to customer inquiries via phone, email, and in-person in a professional and timely manner Provide detailed information about Codentrel's products, services, and solutions Resolve customer issues promptly, escalating complex matters to the appropriate department Maintain accurate records of customer interactions, issues, and resolutions in the CRM system Process customer orders, requests, and service tickets according to company procedures Follow up with customers to ensure satisfaction and identify opportunities for service improvement Collaborate with internal teams to address customer needs and meet service delivery timelines Participate in customer feedback programs to enhance service quality Requirements Education & Experience: High school diploma or equivalent (College diploma in Business or Communications is an asset) Minimum 1–3 years of customer service experience, preferably in IT, telecom, or technology industries Technical Skills & Knowledge Proficiency in Microsoft Office Suite and CRM systems (Salesforce, HubSpot, or equivalent) Strong understanding of customer service principles and practices Ability to learn and explain technical information in simple terms Soft Skills Excellent communication and active listening skills Strong problem-solving abilities and a proactive approach Positive attitude with a customer-first mindset Ability to multitask and work under pressure in a fast-paced environment Team-oriented with a commitment to high-quality service delivery Work Conditions Standard hours: 8:00 AM – 5:00 PM, Monday to Friday Occasional evening or weekend work to meet business needs Primarily office-based role in Mississauga, with potential hybrid work arrangements

The representative will handle customer inquiries via phone, email, and in-person while providing detailed information about company products and services. They are responsible for resolving issues, maintaining CRM records, and collaborating with internal teams to ensure client satisfaction.

Candidates should have a high school diploma or college degree and 1–3 years of customer service experience, preferably in IT or telecom. Proficiency in Microsoft Office and CRM tools like Salesforce or HubSpot is required.

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• CRM Systems
• Microsoft Office Suite
• Problem Solving
• Active Listening
• Communication
• Multitasking
• Technical Communication
• Issue Resolution
• Client Relationship Management

• Customer Service & Support
• Technology
• Consulting
• Administrative

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

26 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level