Operations Centre Coordinator - Casual on Call

Our Story Commissionaires BC is a Canadian, not-for-profit security/enforcement organization that has been in business since 1927. Our mandate is to give back to those who served and continue to serve in our communities and country. Commissionaires provides security services for over 200 sites and are located in over 110 communities across the province. Our client base runs from the Federal Government to local municipalities, airports, industrial sectors, and commercial/residential buildings. Our guards are not only behind the scenes providing security and access control, but front and centre providing valued customer service to the public. Reporting to the Supervisor, Operations, the Operations Centre Coordinator, will be responsible for providing scheduling and customer service to our Security Officers and to our valued clients across British Columbia. The position works closely with the Operations and Human Resources team to ensure scheduling requests are met. We are looking for a casual, on-call coordinator to provide coverage support for our team. As we operate 24/7, this role involves a variety of shift times and days, including weekdays, weekends, daytime, afternoon, and overnight shifts. Availability from throughout the week, including days and afternoons, is essential. Payrate: $24.50/hr The position will see you working both in office and from home. What’s in it for you? Opportunity for growth & advancement within the organization Work for a reputable and nationally known company A challenging yet rewarding work environment You’re a good fit if… You pride yourself on your superior customer service skills You thrive in a fast-paced environment You enjoy taking on new challenges You go above and beyond to help our front line staff and clients Some of your responsibilities include: Responding to and monitoring staffing/service requests from internal and external clients Answering calls from employees and members of the public and assisting with their queries Selecting appropriate employees to fill staffing service requests Providing a clear and accurate description of work assignments to employees Shift scheduling using in-house software programs Ensuring the safety of all staff working alone by effectively monitoring our Lone Work Program system Maintaining a detailed log after the end of each shift Producing ad hoc reports as required by various departments Conducting follow-up reviews with clients to ensure client satisfaction Your Must-Haves Excellent customer service skills Clear criminal record with ability to obtain a reliability security clearance Have resided in Canada for a minimum of 5 years (due to above security clearance eligibility) Intermediate computer skills Able to work under pressure Your Nice-To-Haves: Hold OFA 1 or OFA 2 BC Security Licence

The Operations Centre Coordinator is responsible for managing shift scheduling, responding to staffing requests, and providing customer service to clients and security officers. They also monitor the Lone Work Program system to ensure staff safety and maintain detailed logs of all activities.

Candidates must possess excellent customer service skills, intermediate computer proficiency, and the ability to work under pressure. A clear criminal record and the ability to obtain a reliability security clearance are mandatory, along with a minimum of 5 years of residency in Canada.

• Opportunity for growth and advancement • Work for a reputable and nationally known company • Challenging yet rewarding work environment

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Souci du détailSouhaitée
• CommunicationSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Scheduling
• Communication
• Computer skills
• Problem solving
• Monitoring
• Reporting
• Data entry
• Conflict resolution
• Time management
• Attention to detail
• Ad Hoc Reporting
• Access Controls
• Customer Service
• Computer Literacy
• Operations
• Shift Scheduling
• Security Clearance

• Security & Safety
• Customer Service & Support
• Administrative
• Logistics
• Operations Coordinator
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks

Expérience minimale

2+ ans

Postuler avant le

17 nov. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine