NIGHT RECEPTIONIST

Night Receptionist Property: COMO Metropolitan London Position: Night Receptionist Base Location: London Department: Front Of House Reporting to: Night Manager Tasks/Responsibilities Provide our guest with prompt and efficient room check-in and check-out according to established legislation and SOPs Full understanding of the LQA Standards Answer calls in a polite and professional manner following LQA Standards and SOPs Be completely knowledgeable of our product, and timings for our outlets and services Handling cash and foreign currency exchange. Handle guests’ complaints or problems in a polite and helpful manner or escalate to a superior if required Offer guests information about the Hotel outlets, their opening, closing times and products on offer Attend, and give, hand over at the end and start of your shift. Checklists to be completed during and at the end of each shift Monitor general inbox on each shift and response to guest query Works towards departmental daily/monthly goals to meet the required target, including COMO Club enrolments, upsell, LQA, online reputation and cross selling the spa and other hotel facilities Work closely with the other departments, including Reservations, Concierge, F&B and Housekeeping to ensure guest expectations are met Ensure the reception area is kept clean and tidy at all times Know the local shopping areas, restaurants, bars and places of interest in order to give accurate information and advice guests Be aware of all Health and Safety procedures with special focus on fire evacuation Handle night audits, including balancing accounts and preparing reports Key Requirements Confident in approach with self-driven attitude Proactive Excellent spoken and written English Excellent Social and Communication skills Well-presented and groomed Experience with Opera System Ability to speak more than one language CONTACT US We are always looking for talented people to join us at COMO. If you would like to send us your resume for a position not advertised please send your resume to us. Learn More SEND Thank you We look forward to sharing news and inspiration from the world of COMO Hotels and Resorts.

Manage guest check-in and check-out processes while adhering to LQA standards and hotel SOPs. Perform night audit duties, including balancing accounts, preparing reports, and monitoring the general inbox.

The ideal candidate is a proactive, well-presented individual with excellent English communication skills. Experience with the Opera System and the ability to speak multiple languages is preferred.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Room check-in
• Room check-out
• LQA Standards
• Telephone etiquette
• Cash handling
• Foreign currency exchange
• Complaint handling
• Night audit
• Account balancing
• Reporting
• Opera System
• Communication skills
• Customer service
• Upselling
• Health and Safety
• Multilingualism

• Hospitality
• Customer Service & Support
• Administrative

Expérience minimale

0+ ans

Postuler avant le

20 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level