Barista, Full Time

Résumé du poste

The barista is responsible for preparing beverages according to customer specifications and providing exceptional service to guests. They must also maintain cleanliness, manage inventory levels, and ensure all health and safety standards are met.

Détails du poste

The hourly wage rate for this position is $21.50 . Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job vacancy ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Please note: Other duties may be assigned as required. * We encourage all associates to always accept leadership responsibilities. You have the power to make a difference to all guests. Our primary objective is to make sure our guests have a great experience with us at Compass Group Canada by providing exceptional service and quality. Please follow all the 7 Essentials of Customer Service Excellence, as directed by CGC and your Management team in addition to bringing the required skills of the position. * Carefully prepare beverages according to customer specifications, including but not limited to coffee, tea, and espresso. * Serve guests using principles of outstanding customer service. * Maintains stock levels of items within the micro market, including but not limited to milk and cold beverages as required. * Completes assigned side duties in a timely and efficient manner; side duties may include but are not limited to restocking, organizing stock rooms, checking all expiry dates on products, counting inventory. * Organizes the chairs within the lounge area and seating area. * Sanitizes all high touchpoint surfaces every two hours, or when soiled visibly. * Refill the coffee machine hopper with coffee beans. * Checks, cleans and refills the condiment station as required. * General cleaning duties, including washing, rinsing and sanitizing all smallwares, cleaning display cases and rinsing the espresso machine. * Uses the UKG clock to sign in and out for the assigned shift in a timely manner. * Follows all Optimum Service Training techniques to ensure exceptional customer service during service. * Acts with purpose and intention – uses effective time management skills. * Interact with customers and resolves customer complaints politely and promptly. * Uses the Volante system to record sales and transactions, including recording payment. * Checks all items within the assign area for expiration weekly and removed items that are past their best before date; always follows FIFO and FEFO procedures. * Completes fridge/freezer temperature checks and other HSQA logs as assigned by supervisor. * Replenishes non-alcoholic beverages and general supplies while maintaining cleanliness of service areas. * Must interact with co-workers to ensure compliance with company service standards, and company inventory and cash control procedures. * Always follow all uniform and jewelry policies. * Must always follow all health and safety and quality assurance company policies. * Must complete 24/7 training within one month of start date, and annually thereafter. CORE COMPETENCIES The barista should demonstrate the following core competencies consistently: * Attention to Detail and Organizational Skills * Effective and timely communication with both guests and internal stakeholders to ensure event success, including providing exceptional customer service * Always maintains a professional appearance and demeanor * Ability to work at a fast pace * Ability to remain calm under pressure and deal with unexpected situations PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Ce que vous ferez

The barista is responsible for preparing beverages according to customer specifications and providing exceptional service to guests. They must also maintain cleanliness, manage inventory levels, and ensure all health and safety standards are met.

Exigences

Candidates must demonstrate strong organizational skills, the ability to work at a fast pace, and a professional demeanor. The role requires physical stamina to stand, walk, and lift up to 25 pounds regularly.

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Sens de l’organisation · Souhaitée
• Souci du détail · Souhaitée
• Salubrité alimentaire · Souhaitée
• Manipulation d’argent · Souhaitée
• Communication · Souhaitée
• Gestion des stocks · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Beverage Preparation
• Inventory Management
• Sanitization
• Time Management
• Attention To Detail
• Communication
• Cash Handling
• Problem Solving
• Organization
• Food Safety
• Espresso Machine Operation
• Hoppers
• Cash Control
• Composure
• Organizational Skills
• Sales Records
• Service Standards
• Espresso Beverages
• Management
• Cleanliness
• Espresso Machines
• Leadership
• Quality Assurance
• Calmness Under Pressure
• Customer Complaint Resolution
• Detail Oriented

Domaines d’emploi

• Food & Beverage
• Hospitality
• Customer Service & Support
• Barista
• Bartenders
• Baristas
• Fast Food and Counter Workers