Service Coordinator

Overview: * A professional Coordinator to assist F&B Managers in providing quality customer care in event planning and food service to Executive Dining Room clients and RBC executives. This person must deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all guests of the Executive Dining Room, in person, by email and by phone. * Provide guest a great experience with us at Compass Gorup Canada by providing exceptional service and quality. Please follow all of the 7 Essentials of Customer Service Excellence as directed by CGC and your Management team in addition to bringing the required skills for the position. Duties and Responsibilities: * Act as Coordinator for Royal Bank Executive Dining Room which includes monitoring and booking of various events through an online booking tool. * Works with RBC business partners to identify their event/meeting needs. Schedules site tours if necessary. * Reviews event requirements such as room capacities and layout, event flow, AV and Food and Beverage requirements. Provides informed recommendations on menu selections, beverage offerings, service styles, and dietary accommodations to support event objectives and enhance the guest experience. Coordinates with caterers to obtain catering orders and ensures accuracy of all requests. * Inputs all event and catering orders into Trimble in a timely and accurate manner. * Ensures each Executive Assistant understands protocols and booking process. * Participate in meetings with F&B Managers/Executive Chef to review upcoming event details or communicate last minute changes/dietary needs. * Provide solutions and resolve problems to ensure service is never compromised. * Provides regular feedback to F&B Managers and Executive Chef, communicating any issues/incidents that require escalation. * Works closely with Executive Assistant if meetings require, security, and fine details. * Provide an exemplary professional level of customer service to greet executives, officers, board members, clients and dignitaries. * Communicate effectively (both in writing and verbally) the booking requirements of each event to all relevant team members. * Manage last-minute changes and resolve issues. * Provide a high level of professional and friendly service and build strong proactive relationships with clients. * Complete billing details on event contracts (after the event) * Manage all reception tasks (greeting visitors, answering the phone, printing tent cards and menus) * Prepares and distributes daily, weekly and monthly event schedules. * Books and coordinates movers (HERITAGE) and related support services to ensure meeting room configurations and event setups are completed according to event specifications. * Other project/initiatives as assigned. Requirements and Skills: * Exceptional customer service skills with a friendly and outgoing personality * High level of organizational skills with the ability to effectively prioritize tasks. * Previous experience in hospitality/catering management preferred (but not required) * Detail-minded * Ability to work in a team in a fast-paced environment and remain calm under pressure. * Excellent communication skills (written and verbal) * Ability to work independently and in a team. * Mastery of Windows

The Service Coordinator manages event bookings, coordinates catering and room setups, and provides high-level customer service to executives and guests. They also handle reception duties and ensure all event requirements are communicated effectively to the team.

The ideal candidate possesses exceptional customer service and organizational skills with the ability to work in a fast-paced environment. Previous experience in hospitality or catering management is preferred, along with proficiency in Windows and strong communication abilities.

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Travail d’équipeSouhaitée
• Résolution de problèmesSouhaitée
• Souci du détailSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Event planning
• Catering management
• Organizational skills
• Communication skills
• Problem solving
• Time management
• Interpersonal skills
• Windows
• Booking management
• Attention to detail
• Teamwork
• Professionalism
• Support Services
• Catering Management
• Composure
• Organizational Skills
• Billing
• Management
• Customer Service
• Communication
• Event Planning
• Food Services
• Writing
• Prioritization
• Calmness Under Pressure

• Customer Service & Support
• Hospitality
• Food & Beverage
• Administrative
• Service Coordinator
• Event Planner
• Conference and Event Planners
• Meeting, Convention, and Event Planners

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine