Account Representative - Absence

About ComPsych ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs. Overview We are seeking an enthusiastic professional capable of proactively building and maintaining positive customer relationships. The Absence Account Representative will be responsible for working with the management team to meet and exceed client expectations. This role will serve as a liaison between clients and internal departments and deliver information to ensure understanding of procedures and services. Responsibilities Serve as expert for ComPsych services with customers and exhibit a thorough understanding of absence management, departmental procedures and tools. Use independent judgement and discretion when handling matters related to assigned accounts. Maintain and develop relationships with assigned customers, ensuring the company’s goals are met and clients’ needs are addressed with assigned book of business. Investigate, review, and resolve client concerns and communicate resolution or partner on next steps to ensure customers satisfaction. Serve as trusted advisor to client during implementation and post-implementation Retain, grow, and expand book of business by identifying opportunities to expand services with additional products Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis Work independently as well as foster a positive team environment to best serve our customers Other duties as assigned Qualifications Bachelor’s Degree preferred 1+ years of experience creating and maintaining successful customer relationships required Account Management experience a plus Exposure to benefits administration or HR compliance a plus Proficiency in Microsoft Office Suite In-depth knowledge of FMLA compliance a plus Ability to travel up to 25% of the time Other Requirements Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required Ability to be present on camera during work-related trainings, meetings, and/or events Must be able to sit or stand at a desk for prolonged periods while working on a computer Compensation and Benefits Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more The salary range for this position is 55,000 - 70,000 CAD. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours. *This posting is for an existing job vacancy* EEO ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace. ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Data Privacy Notice.

The Account Representative serves as a liaison between clients and internal departments to manage absence services and ensure customer satisfaction. They are responsible for maintaining a book of business, resolving client concerns, and identifying opportunities to expand services.

Candidates should have at least one year of experience in customer relationship management and proficiency in Microsoft Office. A bachelor's degree and knowledge of FMLA compliance or benefits administration are preferred.

• Paid Time Off (PTO) • Medical • Dental • Vision • 401(k) With Match • Employee Assistance Program (EAP) • Wellness Program

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Account Management
• Customer Relationship Management
• Absence Management
• FMLA Compliance
• Benefits Administration
• HR Compliance
• Microsoft Office Suite
• Client Implementation
• Conflict Resolution
• Strategic Communication

• Customer Service & Support
• Human Resources
• Management & Leadership
• Consulting

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Postuler avant le

8 juill. 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine