Night Auditor

Résumé du poste

The Night Auditor is responsible for managing overnight front desk operations, including guest check-ins and inquiries, while ensuring a secure environment. They also perform daily financial audits, reconcile transactions, and prepare operational reports to maintain hotel standards.

Détails du poste

Who are we? At the Element by Westin Calgary Downtown, we believe our employees are the heart and soul of our guest experience. We are committed to fostering a culture of inclusivity, innovation, and personal growth. By joining our team, you’ll be part of a dynamic environment that values sustainability, wellness, diversity, and a passion for excellence. Element by Westin Calgary Downtown is an all-suite hotel located in Calgary’s vibrant west-end focused on the wellness of our guests and associates alike, with features like an extensive fitness center, healthy breakfast options and our explore-ready Bikes to Borrow program. Our pet-friendly hotel offers suites with fully equipped kitchens, ideal for longer stay guests. In our lobby, you’ll find Wander Café, a relaxed and airy local hangout, while the 12th floor offers Bow & Bend, our signature restaurant and lounge featuring a scenic rooftop patio. Who are we looking for? We are seeking a reliable, professional, and service-driven Night Auditor to join our team. Working through the overnight hours, you will play an important role in ensuring a smooth, secure, and welcoming experience for our guests while accurately completing the hotel’s daily financial and operational processes. The successful candidate is comfortable working independently, has excellent attention to detail, and takes pride in providing exceptional overnight service while representing the Element by Westin brand. What will you do? As a Night Auditor, you will: * Welcome late-arriving guests with a warm, genuine, and professional demeanor. * Complete guest arrivals and departures efficiently while ensuring accuracy of reservations, billing, and payment processing. * Respond to overnight guest inquiries, requests, and concerns promptly and professionally. * Monitor the hotel throughout the night and ensure a safe, secure, and welcoming environment for guests and associates. * Complete the daily night audit process accurately and efficiently in accordance with hotel and Marriott brand standards. * Balance and reconcile daily hotel transactions, including room charges, payments, and other revenue. * Review and verify guest accounts, reservations, room rates, and billing information for accuracy. * Prepare and distribute daily financial, operational, and occupancy reports. * Process late-night reservations, modifications, cancellations, and room changes as required. * Answer incoming telephone calls and respond to guest requests and inquiries in a professional manner. * Communicate important overnight issues, guest concerns, and operational updates to the appropriate departments and management team. * Coordinate with Housekeeping, Maintenance, and other departments to address overnight guest needs and operational requirements. * Maintain accurate records, cash handling procedures, and appropriate documentation. * Monitor access to the hotel and follow all safety, security, and emergency procedures. * Conduct regular property checks and report any maintenance, safety, or security concerns. * Assist with light administrative and operational tasks as required. * Support fellow associates and contribute to a positive team culture. * Support Valet operations where applicable WHAT WE ARE LOOKING FOR * Previous Night Audit, Front Desk, Guest Services, or customer service experience is considered an asset. * Previous hospitality or Marriott experience is preferred but not required. * Strong attention to detail and a high level of accuracy with numbers, reports, and financial transactions. * Comfortable working independently and making sound decisions during overnight hours. * Excellent interpersonal and communication skills. * Friendly, approachable, and confident interacting with guests * Strong organizational skills with the ability to prioritize and multitask effectively. * Comfortable handling guest concerns and resolving issues professionally. * Proficient with computers and willing to learn hotel management and point-of-sale systems. * Ability to maintain confidentiality and exercise good judgment when handling guest and financial information. * Professional appearance, dependable work ethic, and positive attitude. * Ability to remain alert, organized, and attentive throughout an overnight shift. * Flexible availability, including overnight shifts, weekends, and holidays. * Ability to work effectively in a fast-paced hospitality environment while maintaining exceptional service standards. * Clean drivers abstract to support Valet operations overnight is preferred Benefits of Working for Concord Hospitality Concord associates earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide associates with ample opportunities to shine within the company as well as within the brand. Working for Concord Hospitality Concord Hospitality invests in our associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-like harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist. Our cornerstones: Quality, Integrity, Community, Profitability and FUN! If you are proven achiever, looking for a culture-rich and award-winning company, and you are ready to lead an amazing brand in a great and thriving location…we may be the perfect fit! Apply today!

Ce que vous ferez

The Night Auditor is responsible for managing overnight front desk operations, including guest check-ins and inquiries, while ensuring a secure environment. They also perform daily financial audits, reconcile transactions, and prepare operational reports to maintain hotel standards.

Exigences

Candidates should have previous experience in hospitality or customer service, though it is not strictly required. Strong attention to detail, proficiency with computer systems, and the ability to work independently during overnight shifts are essential.

Avantages

• Competitive wages • Comprehensive benefits package • Training and development • Career advancement opportunities

Compétences indiquées

• Systèmes de point de vente · Souhaitée
• Front Desk Operations · Souhaitée
• Service à la clientèle · Souhaitée
• Financial Reconciliation · Souhaitée
• Résolution de problèmes · Souhaitée
• Souci du détail · Souhaitée
• Manipulation d’argent · Souhaitée
• Multitasking · Souhaitée
• Communication Skills · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Night audit
• Front desk operations
• Customer service
• Financial reconciliation
• Cash handling
• Attention to detail
• Communication skills
• Problem solving
• Multitasking
• Computer proficiency
• Hospitality management
• Point-of-sale systems
• Safety and security monitoring
• Administrative tasks
• Valet operations
• Cash Handling
• Professionalism
• Organizational Skills
• Positivity
• Audit Processes
• Willingness To Learn
• Hotel Management
• Strong Work Ethic
• Service Standards
• Auditing
• Billing
• Management
• Housekeeping
• Customer Service
• Communication
• Confidentiality
• Training And Development
• Emergency Procedures
• Innovation
• Operations
• Payment Processing
• Point Of Sale
• Restaurant Operation
• Reservations
• Prioritization
• Customer Complaint Resolution
• Teamwork
• Detail Oriented

Domaines d’emploi

• Hospitality
• Customer Service & Support
• Finance & Accounting
• Administrative
• Security & Safety
• Night Auditor
• Receptionists (general)
• Hotel, Motel, and Resort Desk Clerks