Student Library Assistant

Résumé du poste

Provide front-line customer service at the library desk, including circulating materials and answering basic reference inquiries. Maintain print collections through accurate shelving, sorting, and routine shelf-reading using the Library of Congress system.

Détails du poste

Concordia University of Edmonton (CUE) is a community of learning grounded in scholarship and academic freedom, preparing students to be independent thinkers, ethical leaders and citizens for the common good. CUE campus is situated on the banks of the North Saskatchewan River in Edmonton’s historic Highlands neighborhood. Supporting a student body of nearly 3,000, we are known for our small class sizes and our excellence in teaching. Our small classes and diverse student population provide an excellent opportunity for engaging with students in a sustained and nurturing way unique within the Canadian university system. CUE is an institution that values research in the sciences, social sciences, humanities and management. Our vision is to become Canada’s preeminent small university. CUE is committed to fostering a diverse, equitable, and inclusive environment for work, study, and living. We actively promote dignity for all, rejecting action and language that are harmful to mutual respect. Reporting to the Borrower Services Coordinator, the Student Library Assistant provides quality, front-line customer service to library users. In addition to assisting instructors and students, the Student Library Assistant helps maintain the library’s print collections, ensures a welcoming environment, and contributes to special library projects, as needed. Responsibilities Library Services Desk Circulate, renew, and place holds/recalls on library materials using the library management system. Create user accounts and issue library cards according to established guidelines. Greet patrons, explain library policies, and provide directional information. Answer basic reference inquiries and triage complex questions to reference staff. Assist with opening or closing procedures for the library facility. Refer fines, lost book fees, and account appeals to the Borrower Services Coordinator. Collections Management Sort, shelve, and organize library materials accurately according to the Library of Congress classification system. Perform routine shelf-reading (ensuring books are in correct order) and shifting of collections. Assist with collection maintenance projects, including weeding and discarding materials. Spaces, Technology & Projects Maintain library supplies and ensure public use areas, study spaces, and tech stations are clean and tidy. Provide administrative and project support to library staff as requested. Requirements CUE student currently enrolled in a graduate or undergraduate CUE program of study and in good standing. Strong customer service; prior experience in a customer-facing role is highly valued. Previous library experience is an asset but not required (training will be provided). Demonstrated ability to work independently, follow detailed instructions, and exercise initiative with minimal supervision. Reliability and Flexibility: Shift times vary between 8:00 AM and 7:00 PM. Priority will be given to students with excellent prudent punctuality and availability across a variety of shifts. Closing Date: Application review will commence immediately and continue until the position is filled. Please direct all questions and inquiries to Human Resources at Concordia University of Edmonton [email protected]. Concordia University of Edmonton encourages applications from members of racialized groups, visible minorities, First Nations, Métis, Inuit, and Indigenous persons, persons with disabilities, women, persons of any sexual orientation or gender identity and expression, and others who may support a diversity of perspectives at CUE. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. We thank all applicants for their interest; only those selected for an interview will be contacted.

Ce que vous ferez

Provide front-line customer service at the library desk, including circulating materials and answering basic reference inquiries. Maintain print collections through accurate shelving, sorting, and routine shelf-reading using the Library of Congress system.

Exigences

Must be a CUE student currently enrolled in an undergraduate or graduate program and in good standing. Strong customer service skills and the ability to work independently with flexible availability are required.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Sens de l’organisation · Souhaitée
• Administrative Support · Souhaitée
• Souci du détail · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Library Management Systems
• Library of Congress Classification
• Collections Management
• Reference Services
• Administrative Support
• Organization
• Attention To Detail

Domaines d’emploi

• Education
• Customer Service & Support
• Administrative