Field Operations Manager

Join a growing restaurant brand with 75 locations across Canada and the United States as our Restaurant Field Operations Manager, supporting operational excellence across multiple locations. PRIMARY RESPONSIBILITIES: Strategic Leadership & Business Advancement: Develop and execute strategies to optimize operational effectiveness, profitability, and sustainable growth across multiple restaurant locations. Leverage data analytics to guide decision-making and enhance financial performance. Collaborate with corporate teams to meet company-wide objectives and drive measurable results. Franchisee Partnership Management: Establish and nurture strong relationships with both prospective and existing franchisees. Serve as the primary liaison, addressing concerns to ensure satisfaction and adherence to brand standards. Operational Improvement: Promote continuous improvements in restaurant operations to maintain exceptional service and product quality. Monitor compliance with operational procedures, ensuring consistent application of all policies, certifications, and initiatives. Provide hands-on guidance and support during the opening of new locations and throughout location transitions. Leadership and Team Development: Train, mentor, and develop restaurant Managers to achieve high performance while coaching and counseling franchisees to enhance profitability and operational excellence. Foster a culture of excellence through leadership and by embedding the brand’s Recipe Principles into daily operations. Conduct regular inspections to assess compliance with operational standards, service quality, and overall customer experience. Work closely with corporate departments to ensure alignment between field operations and broader company goals. Qualifications: Experience: At least 3-5 years of multi-unit management experience, overseeing 20 - 40 units. Industry Expertise: Proven background in food service management, preferably in a franchisor/franchisee model. Licenses: Valid driver’s license and ability to travel frequently, including same-day trips. Skills: Strong verbal and written communication, strategic planning, analytical thinking, and team collaboration. Attributes: Dynamic, energetic, proactive, and results-oriented approach to achieving operational excellence. Job Type: Full-time Schedule: Evening shift, Morning shift, Weekends as needed Education: Bachelor’s Degree (preferred) Experience: Operations management: 1 year (preferred) Multi-unit management: 3 years (required) License/Certification: Valid driving license (required); Owns a vehicle (required) Willingness to travel: 100% (required) Work Location: On the road throughout Alberta, primarily the Calgary and Edmonton areas, including surrounding communities. Salary: $70,000–$75,000 annually, with flexibility based on experience, qualifications, and overall fit for the role.

Develop and execute strategies to optimize operational effectiveness and profitability across multiple restaurant locations. Manage franchisee partnerships and mentor restaurant managers to ensure brand standards and service quality are maintained.

Requires 3-5 years of multi-unit management experience in food service, preferably within a franchisor/franchisee model. Must possess a valid driver's license, own a vehicle, and be willing to travel 100% of the time.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Multi-unit Management
• Strategic Planning
• Data Analytics
• Franchisee Relationship Management
• Operational Excellence
• Team Leadership
• Financial Performance Optimization
• Training and Mentoring
• Compliance Monitoring
• Verbal Communication
• Written Communication
• Analytical Thinking
• Collaboration
• Food Service Management

• Food & Beverage
• Management & Leadership
• Hospitality
• Retail

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Postuler avant le

9 févr. 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte