Bilingual (English / French) Customer Service & Support Specialist I

At CooperVision, a business unit of CooperCompanies (Nasdaq: COO), we’re driven by a unified purpose of helping people experience life’s beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges – including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com [http://www.coopervision.com] Job Summary Responsible for providing optimal customer experience for all communication channels (phone, fax, chat and correspondence) from internal and external customers; including but not limited to; customer and Sales Representative inquiries, placing orders, updates on latest product offerings or promotions, pending order status, pricing questions, updating account information, and follow-up to exceed customer needs and expectations. Supports team concepts, the goals and objectives of the department. * The candidate must be within commuting distance to our Richmond Hill office (up to 50 km from the office). * The candidate must be Fully bilingual (English / French) CooperVision is a global leader in the contact lens industry, dedicated to helping improve the way people see every day. Achieving that goal takes the collaboration of team members with wide-ranging skills; from scientists and researchers, to manufacturing and operations experts, to sales and marketing professionals. At CooperVision, our effort to improve lives begins with our employees. We are committed to developing people as a key global differentiator and our most important asset. We empower employees to succeed, rewarding great thinking and hard work with competitive pay, comprehensive benefits, and with a special focus on wellness. Our commitment to our core values and an employee-centric culture fuel a deeply engaged, high performing organization. CooperVision employees pride themselves on being proactive, innovative, flexible and friendly. That's a strong reflection of our corporate culture—and part of the reason CooperVision may be a great workplace for you.

The specialist is responsible for providing an optimal customer experience across multiple communication channels including phone, fax, and chat. They will handle inquiries, process orders, update account information, and support departmental goals.

Candidates must be fully bilingual in English and French and possess at least two years of customer service experience. Proficiency in Microsoft Office and the ability to work within a 50 km radius of the Richmond Hill office are required.

• Competitive pay • Comprehensive benefits • Wellness focus

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Bilingual
• English
• French
• Communication
• Active listening
• Keyboard skills
• Excel
• Word
• Outlook
• PowerPoint
• Salesforce
• Problem resolution
• Multitasking
• Order management
• Business acumen
• Astigmatism
• Communication Channels
• Bilingual (French/English)
• Research
• Customer Service
• Contact Lenses
• Training And Development
• Sales
• Leadership
• Marketing
• Innovation
• Operations

• Customer Service & Support
• Healthcare
• Manufacturing
• Administrative
• Bilingual Customer Service Specialist
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine