Customer Service Representative

Résumé du poste

The Customer Service Representative provides support to internal and external customers by facilitating vehicle releases from various locations. They are responsible for handling inquiries via phone, email, and chat while maintaining high standards of professionalism and call quality.

Détails du poste

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: One year of office support experience in a customer service role preferred High School diploma Excellent customer service skills and attitude Excellent written and verbal skills Proficient with office equipment Attention to detail Problem-solving Computer proficiency - MS Suite Typing speed 45WPM Professional appearance Ability to multi-task in a fast-paced environment Bilingual skills a plus Occasional overtime as needed Pay $22.38 - $25.18 per hour At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

Ce que vous ferez

The Customer Service Representative provides support to internal and external customers by facilitating vehicle releases from various locations. They are responsible for handling inquiries via phone, email, and chat while maintaining high standards of professionalism and call quality.

Exigences

Candidates should have at least one year of office support experience and a high school diploma. Proficiency in MS Suite, strong communication skills, and a typing speed of 45 WPM are required.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Souci du détail · Souhaitée
• office support · Souhaitée
• Communication Skills · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Office support
• Communication skills
• Problem-solving
• Computer proficiency
• MS Suite
• Typing
• Attention to detail
• Professionalism
• Bilingual
• Office Equipment
• Information Gathering
• Customer Support
• Multilingualism
• Customer Service
• Leadership
• Innovation
• Problem Solving
• Multitasking
• Detail Oriented

Domaines d’emploi

• Customer Service & Support
• Administrative
• Logistics
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives