front desk agent

*Job Overview* What you will be doing * Greets guests as they arrive, focusing on personal recognition * Reviews arrival list daily and assists in preparing and assembling welcome amenities * Escort VIPs to room and check them in prior to arrival * Attends promptly to guest needs and inquiries * Run Night Audit Reports * Take reservations and respond to guest requests * Other duties as assigned Knowledge, Skills, and Abilities * In-depth knowledge of hotel Front Desk operations are an asset * Computer skills * Ability to communicate effectively verbally and in writing * Ability to exceed expectations of guests and team members * Excellent time management skills * Able to work flexible hours and shifts *Physical Demands* * Must be able to stand and exert well-paced mobility for up to 8 hours in length * Must be able to exert well-paced ability to reach other departments and locations of the hotel on a timely basis * Must be able to exert well-paced ability in limited space * Must be able to lift up to 20 lbs. occasionally * Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity * Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees * Ability to spend extended lengths of time viewing a computer screen * Vision occurs continuously with the most common visual functions being those of near vision and depth perception Pay: From $18.75 per hour Benefits: * Company events * Dental care * Extended health care * On-site parking Work Location: In person