Business Value Consultant

Résumé du poste

The Senior Advisor will lead customer-facing business value assessments and develop financial models to demonstrate the impact of Coveo's solutions. They will collaborate with cross-functional teams to drive growth initiatives and provide strategic guidance to commerce customers.

Détails du poste

Are you ready to play a key role in our sales and customer growth strategy? Coveo’s Strategy & Business Value Team is seeking a Senior Advisor to drive customer engagements and support sales and growth initiatives across North America. You’ll collaborate with sales, account management, and technical success teams, leading business value improvement projects with a focus on Commerce customers and opportunities. Your mission? Analyze customer business performance, craft tailored solutions aligned with their digital objectives, and provide high-level strategic guidance. You’ll take the lead on customer engagements, conduct value assessments and build business cases that demonstrate the impact of Coveo’s solutions, all while helping scale our growth trajectory. What your responsibilities will look like: Partner with Coveo’s customers, some of the world’s largest and most innovative companies in the world, and collaborate across teams like Product Management, Marketing, Sales, and Customer Success to showcase the business value Coveo delivers. Lead customer-facing business value assessment engagements to identify key metrics and drivers for Commerce and develop business cases and financial models to justify sales opportunities. Demonstrate value delivered to the installed base and collaborate with customers and internal teams to continuously align business cases with value delivered. Create thought leadership content and provide training to embed value-driven thinking throughout the organization. Build tools and documentation to simplify the business case development and advise on best practices as a subject matter expert in your main line of business (Commerce). Stay ahead of the curve on commerce innovation, particularly how generative AI is reshaping customer expectations, merchandising strategies, and personalized experiences. Here is what will qualify you for the role: At least 4 years of experience in strategic and analytical customer-facing roles, across various industries undergoing digital transformation, customer experience, and innovation initiatives. Experience in SaaS, ideally within business models focused on commerce. Proficiency in Excel and/or Google Sheets for business modeling, financial analysis, and value tracking dashboards. Proven ability to influence senior stakeholders and lead customer-facing projects, with strong business acumen in digital strategy, business modelling, executive communication, and customer workshop facilitation. What will make you stand out: Proven ability to collaborate with both technical and business teams. Understanding of GTM tracking technologies (e.g., Google Tag Manager, event tracking, custom dimensions) and performance analytics. Understanding of enterprise search’s role in digital experience optimization and familiarity with AI-powered search technologies. Curiosity about the future of commerce, particularly how GenAI is transforming how brands engage with customers. Do you think you can bring this role to life? Send us your application, we want to hear from you! Join the Coveolife! We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background. This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume. Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Ce que vous ferez

The Senior Advisor will lead customer-facing business value assessments and develop financial models to demonstrate the impact of Coveo's solutions. They will collaborate with cross-functional teams to drive growth initiatives and provide strategic guidance to commerce customers.

Exigences

Candidates must have at least 4 years of experience in strategic, analytical, and customer-facing roles within digital transformation or SaaS environments. Proficiency in business modeling tools like Excel or Google Sheets and strong communication skills are essential for this role.

Compétences indiquées

• Stakeholder Management · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Business Value Assessment
• Financial Modeling
• SaaS
• Commerce Strategy
• Digital Transformation
• Customer Experience
• Executive Communication
• Data Analytics
• Generative AI
• Business Acumen
• Strategic Planning
• Stakeholder Management
• Value-driven Thinking
• Performance Metrics
• Enterprise Search
• Digital Media Strategy
• Influencing Skills
• Customer Success Management
• Generative Artificial Intelligence
• Coveo
• Workshop Facilitation
• Google Sheets
• Curiosity
• Thought Leadership
• Account Management
• Artificial Intelligence
• Business Case
• Dashboard
• Business Modeling
• Business Process Modeling
• Business Valuation
• Customer Service
• Software As A Service (SaaS)
• Communication
• Sales
• Financial Analysis
• Growth Strategies
• Marketing
• Innovation
• Merchandising
• Product Management
• Search Technologies
• Google Tag Manager
• Collaboration
• Build Tools
• Performance Analytics
• Event Tracking

Domaines d’emploi

• Sales
• Consulting
• Software
• Management & Leadership
• Data & Analytics
• Business Value Consultant
• Business / Management Consultant
• Management and Organization Analysts
• Management Analysts