Retail Assistant Store Manager

What You’ll Be Doing Leadership & Team Support Assist the Store Manager in supervising day-to-day store operations and team performance. Provide on-floor coaching and guidance to Cozey Ambassadors to ensure excellent customer experience and drive sales objectives. Support scheduling, shift coverage, and team check-ins. Ensure team members complete product knowledge training prior to product launches. Sales & Customer Experience Engage customers, provide product recommendations, assist with orders, and process transactions. Support Shopify and POS operations, ensuring smooth checkout experiences. Help track and communicate sales KPIs. Guide Cozey Ambassadors in clienteling: gathering customer data, emails and generating 5-star reviews. Support Store Manager in finding agile ways to meet sales KPIs and motivate the team. Store Operations & Inventory Ensure daily opening and closing procedures are followed in the Store Manager’s absence. Maintain a clean, organized, and visually appealing store environment. Monitor product displays and assist in merchandising flips with new arrivals. Manage order holds and follow-ups on draft orders. Coordinate backstock returns to the warehouse and maintain supply inventory. Your Profile 2–4 years of retail experience, with at least 1 year in a leadership or supervisory role. Bilingual (English and French) required Passionate about delivering exceptional customer service and driving sales. Strong interpersonal and communication skills. Able to coach, motivate, and work collaboratively with a team. Adaptable, organized, and solution-oriented in a fast-paced environment. Willing to work evenings, weekends, and holidays. Comfortable with physical aspects of the role (standing, walking, light lifting). Experience with Shopify and Shopify POS is an asset. What We Offer Competitive hourly wage based on experience and quarterly commission. Dynamic and inclusive work culture. Opportunity for career growth and development within a fast-growing start-up. If you're ready to join us in our mission to build the best customer experience in the furniture industry and help create a world where everyone can feel at home, we'd love to talk to you! Please note that we may use AI-powered tools to support certain steps of our recruitment process, such as pre-screening applications and coordinating interviews. These tools allow us to focus our attention where it matters most: getting to know candidates. All hiring decisions are made by people, and we are committed to maintaining a fair and inclusive process.

Assist the Store Manager in supervising daily operations, team performance, and ensuring an exceptional customer experience. Manage store merchandising, inventory coordination, and the achievement of sales KPIs through team motivation and coaching.

Requires 2-4 years of retail experience with at least one year in a leadership role and bilingual proficiency in English and French. Candidates must be adaptable, solution-oriented, and available to work evenings, weekends, and holidays.

• Quarterly Commission • Career Growth And Development

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Retail Management
• Team Leadership
• Customer Experience
• Sales Driving
• Shopify POS
• Inventory Management
• Merchandising
• Staff Coaching
• Bilingual English and French
• Clienteling
• KPI Tracking
• Store Operations
• Retail Operations
• Supply Inventory
• Product Knowledge
• Solution-Oriented
• Bilingual (French/English)
• Artificial Intelligence
• Customer Service
• Communication
• Customer Data Management
• Sales
• Warehousing
• Leadership
• Key Performance Indicators (KPIs)
• Operations
• Coaching
• Team Performance Management
• Scheduling
• Coordinating

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Retail Store Assistant Manager
• Retail Associate Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Retail Sales Workers

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine